Customer Testimonials

Freewheel has a great selection of bikes and the staff are knowledgeable, friendly and professional. Highly recommended!

The bike tech took time out to quickly fix my gear problem by making a quick adjustment. I just dropped in and he helped me right away. Great service

A fantastic sales team helped me choose a Salsa brand road bike. I yrode 20 miles on it today! A great value and so comfortable for my 5’2” frame.

Matt helped us and was amazing. Not pushing us in any direction but really trying to help us find the best bike.

You guys always know what you're talking about. Matt helped me this year. He was knowledgeable, friendly and practical. Keep him around!

Great service always. Very much appreciated.

Helpful customer service.

Knowledgeable
Helpful
Polite
Kind

Dan was great in helping me with my tire repair yesterday. Love this shop and the helpful attitude of everyone there.

I’m a Trek bike guy, and I couldn’t be happier with the bike I bought! Matt was awesome and super helpful in guiding me through the process. Everyone at the store was friendly and went out of their way to make sure I had a great experience. Highly recommend!

Nice store and nice people

Very knowledgeable and genuinely cared about my bike. 10/10 recommend.

The professional staff are a big plus

Trek sales are awesome. Matt and Jamie were super helpful.

Great communication and service. Very friendly staff and a quick turnaround so my 5yo could get back on her bike!

Great service, friendly and reasonable prices!

Knowledgeable and patient, and seemed interested in helping me understand what was best for my needs, not necessarily what might cost most.

I appreciate the Trek Fest sale price, and the knowledgeable staff. Happy to buy locally.

I was not upsold on a service I did not need - associates are honest and trustworthy

Brought bike in with flat tire. Staff very accommodating and had diagnosis (very small wire had penetrated), and new inner tube installed in 20’. Very positive experience.

Great selection of parts. Staff has knowledge about how to use the parts and can explain how to work on your bike by yourself.

Great service!

You usually have parts in stock and have a great loyalty program

Great service!

Customer service is great. Everyone was helpful and friendly

Look, I hate filling these things out. The only reason I'm doing so is that the Richfield shop is so utterly awesome. The guys there are all smart and supportive and skilled. They have made useful recommendations, done brilliant adjustments, and have never once made fun of me for being old, fat, or riding an e-bike. They are just great! They recommended an upgrade to my tires after I got too many flats, and I haven't had a flat since. They recommended the exact right rear view mirror, different than what I thought I wanted, but it was exactly right. They did something with spacers that I do not understand which stopped the chain from jumping off the gears. I just love this place SO MUCH.

Usually have the parts I need or can get them quickly

Very friendly staff (I think it was Matt?) Nice clearance prices.

Responsive service, led by Andrew. Been bringing my bike there for years.

Great experience buying a new bike and having some accessories installed (new tubeless tire setup). All staff were exceptionally friendly, helpful and knowledgeable. This is why I will continue to do business with Freewheel and frequently recommend them.