Customer Testimonials

The products are high end and fairly priced. The service provided is helpful and informs our decisions. There is a good variety of merchandise to choose from.

The Richfield team is professional, proactive and genuine.

Let’s give them all a pay raise and PTO paid day

Friendly, knowledgeable, and super helpful repairing my bike!!

Fast, efficient, quality service

Expert and fast repair of my e-bike….riding better than ever!

fast and affordable

Daniel and other team members at Freewheel were friendly professional and got done what was needed right away.

Friendly, knowledgeable staff. Really quick service

Knowledgeable technicians diagnosed shifting issue and in understandable language explained recommendations for parts and adjustments. Service was done promptly and techs were very courteous

I got an honest evaluation and a speedy fix of my bike.

Trustworthy. Knowledgeable staff. Courteous service.

Attention to detail. Friendly and knowledgeable staff. Would shop again and refer friends and family.

Helpful people. They seem like they are pretty busy but still get it all done. So far, so good! :)

Always friendly and knowledgeable service. Every time I walk in someone greets me, answers my questions and solves my problem quickly.

Service was quick, informative, and affordable!

Responsive, knowledgeable, and fairly priced

Very knowledgeable staff to help me DIY

Great Service!

Friendly, fast, knowledgeable service. Accommodating for extenuating circumstances. Fair pricing.

Hello!

We were greeted upon entry to the shop. The bike shop is very clean, well organized and offered multiple options for bikes and gear. We appreciated the accessory discount with the purchase of my new bike.

It was time for me to make the move from a 27" bike to a 29" bike.
We worked with Andrew who was extremely patient, knowledgeable, encouraging and flexible. He directed me to a nearby park for test rides, which was a great way to help with decision making.

Thank you for a great purchase experience.
Debbie

Fast friendly service. Good collection of accessories. Convenient location.

I’ve bought 4 bikes from Freewheel—all great bikes—have had fantastic service for them all

Your front staff are extremely knowledgeable about everything related to bikes and products. Your repair staff knows what they're doing, and are quick and efficient and helpful. In other words, your staff is amazing.

15% off with a bike purchase. Easy access to service / repairs. Good hours and open on weekends!

They will look at your bike on the spot if minor adjustments are needed. I really appreciate that.

Always friendly staff and prompt service. This is not the closest Freewheel to my home, but it’s always the one I come back to.

Always love the service I get in Richfield. They get things done fast and are not high pressure sales, which always turn me away. I sent everyone there. Highly recommend them!

Great staff, always friendly and knowledgeable.

I was helped by Garrick on 2 consecutive Saturdays. He helped me choose my new bike and get it ordered. When I returned the next week, he remembered my name and provided additional exceptional service.

in stock bicycles allowed fitting and finding the right size in my price range. Very helpful in explaining all the technology and functions. Store was really busy but the staff did a great job of managing all the customers.