Customer Testimonials

Great customer service, friendly associates and willing to answer questions.

I’ve been going to freewheel from the days of the self-maintenance stations at the West Bank store and am delighted to support the shop closer to where we live—of course it’s the care and love you and your trusty steed feel from the dedicated and fellow ‘cycloving’ staff that is the foundation❤️

Andrew and Matt are both stellar and I love working with them both!

Offered great service at a reasonable price to repair a flat tire as a walk in.

Everything went smoothly

The salesperson was very familiar with setting up the shimano 105 Di2system which would have taken me a year to figure out on my own. The Orbea M30i is beautiful and has a great hill climbing gear, and it’s so cool that he programmed the derailleurs to automatically shift the front sprocket to the smaller one when shifting to climb to prevent cross chaining. I was really impressed! Kudos to your sales team for excellent performance.Arnie London

I took my bike in and they immediately looked at it. They explained menu of service options and we prioritized them. They did the repairs and replacements as scheduled. My bike is amazing now. It shifts smoothly and the new grip tape and pedals are a definite upgrade!!! Thank you

Great customer service and quality products!

Awesome service!

Someone is always willing to help me fix or solve a problem with one of my bikes or equipment. Smart, helpful staff. I’ve purchased 3 bikes from Freewheel in Richfield—all great bikes.

Quick, friendly

The guy who helped us was so nice and patient with my boys and showed my son how to care for his bike - we had just come from a mountain biking camp. We were on a tight schedule in order to get his bike serviced and new tires on before camp the next day and he made it work. We were so grateful! We have bought bikes here before and will do so again!

Competent service and nice people.

Friendly and timely service.

Love the team at the richfield store! Always very knowledgable and helpful whenever I come in there with great service!

service was excellent

Great people and service!
Knowledgeable and skilled techs.
Wonderful selection.
Have shopped and serviced ny bikes at the Richfioeld store since the 1970s.

The guys in their service or repair department are just so helpful and nice!!!!

Great helpful, and knowledgable staff!

We had a great experience. Found an awesome bike for our son. Jamie was knowledgeable about the bikes, helmets and locks. We really appreciate the time he took to make sure we got the exact items we needed.

Extra help loading eBike onto and off bike rack. Ability to repair flat tire while I waited. Always courtesy and friendliness.

Had what I was looking for.

The advice was excellent. I am completely satisfied with how will my bike was cleaned and tuned up.
Thank you

Service completed well, quick turnaround.

Caleb was very helpful and provided the information I needed

We had very helpful, experienced service by the employees that went the extra mile to help us!!

The woman who helped us find the right bike helmets was wonderful. She was knowledgeable and patient as we tried on many different ones.

John as always was tremendous helping my daughter purchase a new bike. Very informative, and knowledgeable. Took his time and let Leah decide which was best for her. I always have our family bikes repaired and checked over and the pricing is very fair. I think John's business will soon be going through the roof. One of a kind if you are looking for someone to fix your bike or buy a new give John a go!!!!

Knowledgeable and friendly. Got a good discount price on my mountain bike. One of the better shops I’ve been to.

Friendly, knowledgeable & helpful service