Customer Testimonials

There is a good selection of accessories and anytime I have needed service or new components, I have gotten help quickly. I like that I get notifications when my bike or something I ordered is ready. The staff is very helpful and really listen. Unlike other shops I have visited, I feel like everyone is committed to helping everyone.

I bought a Townie yesterday and took off early today just so I could ride it all day. Wonderful product

I received immediate service for a blown inner tube, yesterday. I thought I was going to have to wait a couple of days and your team took care of me right away. I was impressed!

The store is in a great location, it's very attractive inside, and the staff was very knowledgeable and friendly. We'll be back!

The team at the Richfield Freewheel had exactly what I needed and they got me in and out quickly, just before closing time. Thanks!

Excellent service and quality bikes

We received excellent service and care from Ella while looking for bike accessories. Very knowledgeable and friendly!

Knowledgable staff, good selection.

Our person helped us out in getting all of our bike accessories and said that my son can come back and they will install the mirror for him. So Josh will be coming back on Wednesday with his bike to get it installed.

Thanks
First name removed

You have a skilled work force. What’s equally important is the skilled workforce providing excellent customer service. The two are not mutually exclusive. You can have one without the other but if you do you will loose your customer base over time.

Attentive customer service.

I don't mess around with anywhere else for bike stuff. The staff is attentive and I always leave with exactly what I need to keep me rolling.

Andrew, Dan, Jamie and Collin

Jamie took the time to make sure I was getting the right size frame and that the seat was properly set. He was also very helpful in helping me choose accessories. The accessories were put on quickly and I was out the door enjoying my new bike

Super personalized, friendly, knowledgeable service. Great listeners. Shout out to Jamie. No question I'll be returning for bike service and gear in the future.

1st time customer. Friendly service. Were able to get a few repair parts for a 30 yr old bike I was working on for my son. Didn't have time to look at new bikes for myself, but will be back!

The staff was great .

Great service

Very helpful, knowledgeable & professional service delivered every time I bring my bike in & I've been coming since 1972,

Good quality. Staff was very helpful. I would use them again when I need something.

The staff were very helpful informing me about my bicycle choices.

I had a bent rear derailleur hanger and they were able to fix it right away! The staff are highly skilled bike technicians. I’m very grateful because I needed my bike fixed for long rides coming up the next week.

Very knowledgeable and timely about questions and concerns I have and able to repair in a timely manner.

Fast, reliable service.

Andrew at the Richfield shop is simply amazing

Quality service that got me back on my bike in no time.

Always friendly and helpful service. Appreciate the quick assistance with a flat tire so I could get back on the road!

The employees were very friendly and helpful. They helped get me into some cycling shoes and checked over my bike to make sure it was ready to ride. Great service and would definitely recommend!

The team is very helpful in finding solutions to my bike issues. My most recent stop included straightening a bend derailer hanger to improve poor shifting between some gears, I have come to this store years and have always got great service.

Both Andrew and Daniel were excellent salespeople. Very knowledgeable and personable. Did not push me to buy higher priced options. Rather, showed me what was best for me.

Prompt and on budget.