Customer Testimonials

Great service and very knowledgeable about all the products.

Prompt service

Knowledgeable staff

Andrew Chaffee is top notch and consistently goes above and beyond to keep customers rolling!!

Great bikes and good, friendly, knowledgeable service.

Great communication with Collin, the bike mechanic. And kudos to him for discovering that Shimano had a recall on parts of the drive train. He contacted Shimano, which covered the parts and labor, and installed all the new .

The service is always friendly and questions are answered —they also discuss range of price options and quality

Professional friendly and expedient service. Quality products and results. Intimate ma and pa shop feel. Good deals with Fanatic program

Excellent team, service and selection of bicycles. Best bike shop around.

The people are knowledgeable and personable. They are very, very friendly.

They helped me with a gift for my grandson gave me options and kept the cost down. Thank you

Knowledgeable staff, had service completed when promised.

Andrew and everyone at Freewheel bike Richfield is very helpful and knowledgable. My new bike had some initial clicking from the crank and he diagnosed and fixed it. I've been riding my bike 100+ miles per week and love it.

Great bike, great sales staff, great sale price, quick assembly, great recommendation of accessories, awesome experience! Thank you. Love my bike.

I trust Andrew at Richfield with all my bikes. He’s the only mechanic I’ll go to.

The staff was very helpful in getting my bike ready after I ordered it online. I felt they gave it extra care to check it over before I picked it up.

Great people!

Friendly staff, I felt welcomed to the store and got the help I needed. Super great.

Service was quick and professional. Tech was knowledgeable about my issue and accurately diagnosed the fix.

Staff are always responsive and knowledgeable. It’s nice to support a local bike shop!

Quick,friendly, knowledgeable service!

Super knowledgeable staff that are able to explain different bike components. Love the option to test ride bikes outside to get an idea of how it rides before buying. Very awesome service so you can leave with everything installed on your new bike! Will definitely be back for accessories and to learn more about different components for my new bike!

Amazing customer service and the perfect bike!

The technicians found a Trek bike for me on sale for $499 at their Bloomington location ; the Richfield store is 4 blocks from my house and the staff there ordered a bigger saddle for me. I couldn’t be happier!! First name removed S.😊😊

I needed a new inner tube to repair my grand daughter’s flat tire, and Freewheel had the right size in stock. So I was able to purchase that with no wait, so I could get her back on the road before she the nice Fall weather is gone!

Love the friendly and non-judgmental service!

Knowledgeable staff, and quick service

Wonderful calm staff just looking to assist with speedy turn around on supply my new bike.

Great staff knowledge and support

Thanks to Matt for taking the time to go through all the options with me. Getting the right frame will make a big difference, and I think he did that. Well done! Awesome thanks!