Customer Testimonials

The guy who helped me at Richfield was excellent.

I really like the selection of products in the store, and the professionalism and knowledge of the employees. Matt was extremely helpful with his product knowledge.

Great location on Penn Ave, with lots of history and experience. Friendly staff, and a great selection of bikes, clothes, tools & other fun stuff.

I called because I was having an issue with my derailleur. He said to bring it in and that they had openings the upcoming week. I brought it in and they had me up and running in 10 minutes. I was able to get a in a ride that afternoon before the weather turned. A+

Very friendly, helpful service from three different employees over three different visits. Thank you, and well done.

My husband and I love freewheel. Always friendly, professional, and extremely helpful.

Great, well informed, knowledgable people. Andrew runs a tight ship.
Service is top of the line.
Would recommend Richfield location anytime.

Knowledgeable and friendly staff

Friendly staff

Great service and a willingness to 'figure things out' when it comes to repairs. Great local bike shop!

He was patient with my daughter and I and made sure we went home with the best bike.

Got in and left with what I wanted. It was an easy shopping experience

Andrew and Mario were both very friendly and knowledgable of the bike. Mario who delivered the bike said he would take care of me in the spring as far as 100 day checkup and the store could answer questions setting the bike up with the apps if issues. Went above and beyond in my opinion to make me feel confident in the Richfield store.
I feel confident in this bike shop that they will stand behind their customers and products and can recommend them!

Always great customer srvice.

I drive from the west end of Lake Mtka. to Richfield because the crew in Richfield knows their business, values the customer, are superb listeners and EXPERIENCED !!
I would go nowhere else or let anyone else touch my bike.

Great customer service!!

Friendly helpful staff

Professional service all the time

When I brought my bike in with a particular problem, the service folk were friendly and engaged. After a quick check the attendant gave me my range of possibilities and accompanying costs. Within 24-hrs and contacted and told that the problem was minor and was easily rectified. I could have been told that I the more expensive option was needed, but that didn’t occur. Thus, I have a great respect for the honesty and skill of the staff.

Very helpful people at Richfield store. Helped me select replacement pedals, then volunteered to put them on right there. What a great surprise.

Very friendly and helpful staff. If they don’t have a product in store, they can order it for you. This is my go-to bike shop!

Friendly service. Knowledgeable staff.

Helpful and friendly service; great repair department.

The gentleman that helped me when I dropped off my bike for repair and picked up and looking at new bikes was great! Knowledgable, and patient with my questions.

Awesome service

Employees spent a lot of time with us, making suggestions and explaining options.

Helpful staff - worked with me to find the solution I was looking for

Service was quick and complete

Very friendly and knowledgeable staff. Cool bikes, people, gear, and atmosphere in that shop!

Thank you for offering the Sock Guy socks online. These socks have been in my wardrobe for over 25 years as they are functional (don't slip down) and stylish for skiing, biking, walking the dog, casual wear, etc. - too many uses to name. Some of my Sock Guy socks have made it up to 10 years. Miss seeing them in your stores, but online is certainly fine.

Thanks again!