Customer Testimonials

Professional, friendly, KNOWLEDGEABLE, HELPFUL

Always knowledgeable staff and helpful advice.

Friendly and helpful on repairs

Staff was especially helpful, knowledgeable and friendly. Guided us to a perfect bike selection to achieve our goals. Thank you.

Quick turnaround, easy shop to bike to.

Excellent service

I love Freewheel!

Been there twice in the last month in the process of buying 2 bikes. Staff is very knowledgeable. They listen to wants and needs, discuss product to match, make worthwhile suggestions, provide accurate information on products, and insure the initial setup of the bike is right when you take it home.

Everybody was super friendly and thorough

Love the service here!!

They were great to work with!

I bought my Trek bike from Freewheel a couple decades ago and I was interested in getting an e-bike. I liked what Trek had to offer for e-bikes after doing some research and taking some test rides and the staff at Freewheel were very helpful and answered all my curiosities and questions about the e-bike.

The best customer service. Even though your employees are experienced cyclists they don't act like douche-bag wannabe tour de francers. Much appreciated is that you take time for all levels bikers

Mostly, I like the people who work there—they take the time to answer my questions and have helped me out a lot with my bike.

Friendly and prompt service! Technically excellent and good people to boot! It's nice to have a trustworthy local shop to do business with.

Hey look managers and business owners who are buying report services from a data collection service survey outfit, pestering customers of immediate whims of your customers,,ostensibly to improve service, but also put the squeeze on your employees, manage your company the best way you yourself can do.I'm an old type geezer. If I don't like the product pr service, I don't do business there. Pleased with Freewheel bike and liked what Penn Cycle did.

Helpful staff

they spent the time to look up and order an obscure part from my old mountain bike - thank you!

Awesome team to work with for services!

Great customer service

Perfect service - fast --- effective.

Knowledgeable staff!

Good service. Finished one day before promised finish date.

Friendly, knowledgeable, and helpful staff

This shop always does a great job and with a very professional attitude!

Helpful, knowledgeable staff. Recognize regular, longtime customers with fanatics program.

Knowledgeable staff. Andrew was really helpful.
Great customer service

Your staff members are courteous and knowledgeable.

Thoughtful and helpful team members.

Friendly, knowledgeable, helpful. Always have a great experience!