Customer Testimonials

Andrew was extremely knowledgeable and helpful!

Jamie is very knowledgeable and makes sure all customers have the luxury of his experience

I always get respectful, timely, cost-sensitive and topnotch service from the folks at the Richfield Freewheel. They respect me as a cyclist and an athlete, which older women don't always get from bike shops. Love these guys!

You guys are great.

Knowledgeable service staff. The guy I worked with knew his stuff and was kind of helping me with my issues. I am newer to some of the DIY bike service stuff and I had an issue. I brought it in and he helped me through it. Fixed up my issue and talked me through it. He did not make me feel like an idiot for doing a small stupid thing that I did. I was a very quick in and out with this visit but I felt very good after leaving the store after my visit that day. Keep up the good work.

Great customer service!

Took great care of my bike - thank you.

By far, this is the best bike shop in the Twin Cities. The entire crew is knowledgeable with plenty of experience. Whether I've purchased a new bike or needed help in the product area, they all listen and gear the advice to my level of riding. Simply amazing service on all levels.

Amazing customer service and knowledgeable staff. I had a flat tire and I was in and out in less than 10 minutes. TY

Helpful and quick. Just what I needed.

Despite a long back up on repairs the attendant looked at my bike next day and relubricated pedal bearings and resolved the squeak. Like that they don’t oversell repairs

Always willing to check something out and answer question. Took a Quick Look over my road bike after a little accident to be sure it was safe to ride. No charge- great store to get advice and purchase add ons. Will have my bikes serviced and buy products with FreeWheel!

Chad and Allison went above and beyond to help me order the bike trailer I wanted for delivery out of state. You guys are awesome!

Fast, efficient service. They did not overcharge me when it was not needed.

Bought 2 Trek Verve 2’s this spring and love them. Bought a new bike rack for hitch and the help (Jamie) was wonderful.

Knowledgeable and friendly stafff

Great customer service from real bicycle enthusiasts.

Friendly prompt service.

Fast service and very reasonable prices with smiles

Thank you for all your help and expert advice!

Staff & Trek

Your team was super helpful!

I have found what I needed at Freewheel. I like shopping at a local store vs. Amazon. I really appreciate how the people who work there take the time to help every time I’ve shown up.

Good communication. Helpful in loadinng bike . Quick service

The staff is always so helpful and takes great care with repairs and maintenance.

Personal service given during sa busy Sunday afternoon. There was minimum staff but they still fit me in, thus saving my Labor Day Bike ride plans.

Will definitely recommends!

Francis Runchey
Phone number removed

Always nice, friendly and helpful staff. Repairs and adjustments done while I wait. Will be using them again for my next bike purchase.

Andrew and team have an incredible depth of knowledge and expertise with fixing bikes. They have saved me from myself and the mess I have made through my lack of bicycle mechanical skills. Your service has always been fast and reasonably priced. Give them all a raise!

Helpful staff. Loved having the bike rack I purchased already built and they helped put on my vehicle.

Service guy was extremely knowledgeable about bikes, costs, and practicalities of repairing an old bike versus buying a new one. Surprisingly, the recommendation was to repair rather than replace. Advice was clear and concise; accurate estimate was given. Work was done exactly as specified. Very pleased with entire process.