Customer Testimonials

Quick reasonably priced and you tell it like it is

The staff at Richfield store was super friendly and knowledgeable. I brought in a 2014 Trek bike that had been sitting in a garage for 4 years and looked awful. I knew a recall had been issued years ago but never took care of it or even knew what the recall was. The staff looked it over, found the recall and said all the bike needed was a seasonal tuneup and warranty replacement of recall part. Just $40 and a week later I had my bike back in tip top form. Thank you!

P.S. There are other bike shops closer to my current house but I specifically brought bike to Richfield store (formerly Penn Cycle) because they took care of my kids' bike issues for years when they were growing up in the neighborhood. Same great care that I remember, years later!

I came in with a question about a stationary bike seat was given great information and you had what I wanted

Very helpful staff!

Andrew and company are all very ready and happy to assist in my biking needs in terms of bike selection. They are also very happy to assist with any service needs. I have both purchased bikes and used the service area for issues and tuneups. Everything is completed in a timely manner, most of all the service work is done right the first (and only) time.

Great customer service, honest answers

Appreciate the customer service.

Knowledgeable and friendly staff

This store stocked the silca wax products I wanted.

Fast service (1 hr.) on a complete brake replacement. Total transparency on what was being done.

Thanks for washing my bike!

The young man who helped me SO VERY helpful. He was patient. He answered all my questions (And I had a lot!) Thank you so much. Would definately recommend!!

Everyone has always been polite, knowledgeable and was quick to help me. Plus the location is prime for me.

JB was helpful and friendly.

Friendly, accommodating and knowledgeable
I needed child bike repair and did not purchase a bike!

Jamie got the service order set perfect and Dan nailed the work! Thanks guys!

Great, personalized, expert service. I trust Andrew and his staff with my bike.

I visited the Richfield shop about 20 minutes after opening, and there were about 3-4 customers ahead of me, I was very impressed with how calm and professional the staff handled the busy streak without making anyone feel rushed. My bike wasn't shifting correctly and I assumed it would require a small adjustment but actually needed a new chain. The new chain was installed on the spot and I was on my way in about 15 minutes. The experience was impressive.

Knowledgeable staff and ready to help

The person who helped us pick out two bikes was extremely helpful, knowledgeable, and personable.

Fast and accurate service.

Quality products and friendly service. I always feel like my questions are answered and the people care about my satisfaction with the repairs and products.

They are very informative about the process of evaluating what the bike might need to be worked on.

Education provided

You had what I needed in stock on Penn Avenue and I got to use a 20% of coupon.

The staff is friendly and knowledgeable.

Awesome customer service. You love bikes but don't act like a bike snob

Everything! From check-in to roll out, your service and staff are top-notch.

It good place

I've been a loyal Trek rider for over 30 years, so I go to Freewheel to shop for new bikes. I also like the informed opinions and advice that I get from staff, all of whom are serious cyclists and thus know what they're talking about. I've been a customer of Freewheel (previously Penn Cycle) since 2002 and am always satisfied with their sales and service.