Customer Testimonials

I’ve purchased 4 bikes from Freewheel. I’ve been really happy with all of them. The service staff has always been top notch—helpful, skillful and knowledgeable

Fast, friendly and was done correctly

Friendly, knowledgeable sales staff. Quality service and merchandise at reasonable prices. I will continue to shop here

Quality customer service and great knowledge on all spectrums of biking

Great Service and Bike Knowledge!!

The staff genuinely empathizes and wants to help!

Everything. It’s like a giant toy store. Came in to get a bottom bracket extracted, handled it right away, great service!

Quick and efficient service. Quality mechanics who know what they are doing. A+++++

Great pricing and fast shipping.

It was a pleasure meeting Andrew- knowledgeable about questions I had on drive train wear and walked me through some of the shops frame bag offerings

I like how easy it is to order off your website and have free pick up at a designated location (Richfield being the best.!!)

The staff are Richfield were helpful, knowledgeable, and flexible. I'll definitely go back.

The staff at Freewheel open are friendly and knowledgeable, and I always feel welcome when I’m there.

The employee who helped us out was very helpful and knowledgeable. Always a pleasant experience going to the Richfield store.

Great customer service

In general the stock or inventory is very good. The service is great and trustworthy. When you know the bike mechanics is always a good feeling they will take care of you as they do so many others. Professional. Its a great location on Penn Ave.

The team at Richfield Freewheel always treats me with respect. They listen to my needs, don’t try to upsell me, and look for close-out parts to keep costs down when I ask them to. For example, I recently needed a dropper post for my fatbike. My other mountain bikes are high end, but Andrew recognized that my winter fat bike needs are much more basic, he did some sleuthing and found a below-cost close-out dropper for me. Parts and labor under $200, and my bike was ready in two days, just in time for the snow.

Great service and very knowledgeable about all the products.

Prompt service

Knowledgeable staff

Andrew Chaffee is top notch and consistently goes above and beyond to keep customers rolling!!

Great bikes and good, friendly, knowledgeable service.

Great communication with Collin, the bike mechanic. And kudos to him for discovering that Shimano had a recall on parts of the drive train. He contacted Shimano, which covered the parts and labor, and installed all the new .

The service is always friendly and questions are answered —they also discuss range of price options and quality

Professional friendly and expedient service. Quality products and results. Intimate ma and pa shop feel. Good deals with Fanatic program

Excellent team, service and selection of bicycles. Best bike shop around.

The people are knowledgeable and personable. They are very, very friendly.

They helped me with a gift for my grandson gave me options and kept the cost down. Thank you

Knowledgeable staff, had service completed when promised.

Andrew and everyone at Freewheel bike Richfield is very helpful and knowledgable. My new bike had some initial clicking from the crank and he diagnosed and fixed it. I've been riding my bike 100+ miles per week and love it.

Great bike, great sales staff, great sale price, quick assembly, great recommendation of accessories, awesome experience! Thank you. Love my bike.