Don Franklin Auto Group
Corporate Headquarters
Columbia
KY 42728
United States

Customer Testimonials

Report a concern   May 30, 2026 — Rated 10 out of 10 by T.T. Don Franklin Somerset Hyundai Service
What do you like about our products and services?

Service seem knowledgeable and wonderful warranty

Report a concern   May 30, 2026 — Rated 10 out of 10 by C.A. Don Franklin Somerset KIA Sales
What do you like about our products and services?

We bought a Kia Sportage. Sales person was always available to answer questions thoroughly. She found the car we wanted elsewhere, was open to dealing on price, and helped close the deal quickly.

Report a concern   May 30, 2026 — Rated 10 out of 10 by Michael Hellard Don Franklin Hardin County Ford - Unsold Showroom Visit
What do you like about our products and services?

Great experience with Don Franklin. The team was knowledgeable, professional, and made the entire process smooth and stress-free. Excellent customer service from start to finish. Highly recommend!

Report a concern   May 30, 2026 — Rated 10 out of 10 by D.P. Don Franklin Lexington Nissan - Service
What do you like about our products and services?

The service representatives are very courteous

Report a concern   May 30, 2026 — Rated 9 out of 10 by B.M. Don Franklin Glasgow Service Department
What do you like about our products and services?

Excellent service writer

Report a concern   May 30, 2026 — Rated 10 out of 10 by K.M. Don Franklin Bardstown - Service
What do you like about our products and services?

Good services. Knowledgeable and friendly staff.

Report a concern   May 30, 2026 — Rated 10 out of 10 by M.F. Don Franklin London Ford - Service
What do you like about our products and services?

Timely service

Report a concern   May 30, 2026 — Rated 10 out of 10 by M.W. Don Franklin Corbin Toyota - Service
What do you like about our products and services?

Friendly staff, service in a timely manner, and cost effective

Report a concern   May 30, 2026 — Rated 10 out of 10 by Donald Morgan Don Franklin London Ford - Service
What do you like about our products and services?

Easy no hassle oil change

Report a concern   May 30, 2026 — Rated 10 out of 10 by L.M. Don Franklin London Ford - Service
What do you like about our products and services?

Traveling back to Indiana,and they got me right in for an oil change.Thanks!!

Report a concern   May 30, 2026 — Rated 10 out of 10 by P.W. Don Franklin Somerset KIA Service
What do you like about our products and services?

The friendly service and being kept up to date about what needs to be changed or repaired on my vehicle

Report a concern   May 29, 2026 — Rated 10 out of 10 by Dennis Bunch Don Franklin London Ford - Service
What do you like about our products and services?

ROBBIE BROWN & BEN PETREY. If not for these 2 I’d buy someplace else.

Report a concern   May 29, 2026 — Rated 10 out of 10 by Mike Lundy Don Franklin Burkesville Service Department
What do you like about our products and services?

Work well with you and answered all my questions

Report a concern   May 29, 2026 — Rated 10 out of 10 by S.S. Don Franklin Lexington Nissan - Service
What do you like about our products and services?

Ease of scheduling service. Appointments are quick and employees are friendly.

Report a concern   May 29, 2026 — Rated 10 out of 10 by J.H. Don Franklin Lexington Hyundai - Service
What do you like about our products and services?

Helpfulness and friendliness

Report a concern   May 29, 2026 — Rated 10 out of 10 by B.C. Don Franklin Lincoln Elizabethtown Service Department
What do you like about our products and services?

Oil pan gasket was replaced.

Report a concern   May 29, 2026 — Rated 10 out of 10 by Robert Spalding Don Franklin Ford - Service
What do you like about our products and services?

was done quickly and professionally

Report a concern   May 29, 2026 — Rated 10 out of 10 by M.P. Don Franklin Campbellsville Service Department
What do you like about our products and services?

Service is done quickly and I trust it being done right.

Report a concern   May 29, 2026 — Rated 10 out of 10 by Brenda Humphrey Don Franklin Bardstown - Service
What do you like about our products and services?

My experience was very nice, I always practice patience when in these situations. Even though they were very busy they were also very patient and professional.

Report a concern   May 29, 2026 — Rated 10 out of 10 by G.G. Don Franklin Auto
What do you like about our products and services?

The gentleman who helped me was very helpful and answered my questions and did not try to force to do anything immediately.

Report a concern   May 29, 2026 — Rated 10 out of 10 by Lisa Sexton Don Franklin Somerset Chrysler-Nissan
What do you like about our products and services?

Friendly associates, kept me informed. Pleasant Waiting area.

Report a concern   May 29, 2026 — Rated 10 out of 10 by Katrina Allen Don Franklin Lexington Hyundai - Unsold Showroom Visit
What do you like about our products and services?

We love Hyundai vehicles because they are a great value with high reliability and features we love.
We are extremely happy with our service from Connor. He is very knowledgeable and will work very hard to make sure you are satisfied.
We also love the service department and have found them to be very efficient and value the customer.

Report a concern   May 29, 2026 — Rated 10 out of 10 by L.W. Don Franklin Somerset KIA Sales
What do you like about our products and services?

I like how smoth the ride is and how friendly everyone was at the dealership. Especially the salesman that helped me, his name was max.

Report a concern   May 29, 2026 — Rated 10 out of 10 by W.F. Don Franklin Lexington Hyundai - Service
What do you like about our products and services?

Quality of our Genesis GV80, safety features, overall look of vehicle.

Report a concern   May 29, 2026 — Rated 10 out of 10 by S.R. Don Franklin Somerset Hyundai Sales
What do you like about our products and services?

You take care of what you sale you are helpful and kind and willing to answer any questions you are asked and you help pick out the products that are right for your customers thank you and you service what you sell

Report a concern   May 29, 2026 — Rated 10 out of 10 by Sharon Robinson Don Franklin Lexington GM Service Department
What do you like about our products and services?

I love my vehicle, it is a joy to drive. I like getting it serviced at the dealership because everyone is good at their job. The service area is convenient and comfortable. The only suggestion I would have is to make the fact that GM points may be used to pay for service easily available. I was not thinking about the points, my son brought them up before I went to my appointment and it paid for my whole service the day I went. It could have done this on one of my earlier visits if I had been aware. Other than that, I think you do a a great job! My service technician Austin was wonderful to work with.

Report a concern   May 29, 2026 — Rated 10 out of 10 by David Spears Don Franklin Somerset KIA Service
What do you like about our products and services?

Our salesman (Mr Nicholas) is great. Have trade with him before. I also come back to Kia for all my services. Service staff is great also.

Report a concern   May 29, 2026 — Rated 10 out of 10 by K.S. Don Franklin Somerset Hyundai Service
What do you like about our products and services?

Knowledgeable sales associates. Friendly and willing to go the extra mile. Service department as well! Very knowledgeable, friendly, goes above and beyond. Got me in asap and took care of my vehicle. Above and beyond!

Report a concern   May 29, 2026 — Rated 10 out of 10 by S.N. Don Franklin Corbin CDJR Service
What do you like about our products and services?

Friendly service

Report a concern   May 29, 2026 — Rated 10 out of 10 by Barry Kelley Jr Don Franklin Lexington Hyundai - Service
What do you like about our products and services?

We love our Genesis. Service is always thorough but quick. Super nice people


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