Customer Testimonials
Ross is the absolute best to work with, even when things done work out, he still tries his best to help you! 10/10 recommend him!
Very nice and punctual
The guys are friendly. My appointment was on time. Price was good also.
Great customer service Her name is kimber very friendly not pushy at all I did like that
Friendly staff. Very fast in the service department.
Very helpful and friendly
Great vehicles at great prices. Friendly staff.
You have absolutely the best people at your Burkesville location. John, your service advisor is top notch. He explained everything about my 50,000 mile service in detail so I knew exactly what was done during this service. I think my technician name Nicki. I got to meet him and he also went over everything he did to my vehicle. You probably won’t do this but I hope you will see that these professionals receive accommodations for their work on my vehicle.
The Somerset store used to do my service work and it doesn’t compare with Burkesville. Somerset got grease on my headliner from someone with an old greasy baseball cap on. The very next service I had big oily hand prints on my console, seat and door panel. Just so you know you Somerset store is not meeting your standards with many people in my community. You will probably blow this message out the window and that’s ok. I just want you to know how it is. Burkesville will be completing the service with on the two vehicles I purchased from Don Franklin Dealership. Danny Guffey
1100 Highway 1275 N
Monticello, KY 42643
Phone number removed
Reliable and fast
Great service
The staff are always friendly and helpful. Products and services are high quality.
Great people and great service. No matter the issue, question, or concern, they answer quickly.
Confidence in service
I like that I can drop my car off and they will take me to work and then come back and get me when it is finished.
I always get great service when we take our vehicles there.
Scuba Steve was an absolute pleasure to work with! He made everything seamless and made sure we’re taken care of! They will definitely have our business in the future 👍👍👍. If you’re thinking about going in to buy your car do it! They’ll help you out any way they can and make it easy! Glad to be a part of the Don Franklin Somerset Family!
Chris Sally’s was amazing!! He helped me out tremendously & made it so easy . One of the best there !
I had a great experience working with Kim Woods. He was professional, knowledgeable, and never made me feel pressured. He took the time to answer all of my questions, helped me find the right vehicle for my needs and budget, and made the entire process smooth and stress free. His honesty and excellent customer service really stood out. I highly recommend him to anyone looking for a great car buying experience!
Harley our salesman along with Rich were very fair and professional to work with on our deal. The facility was nice and the carnival we purchased has been an absolute dream.
Everyone is so nice and helpful.
They were very helpful.
Service is done quickly and everyone is very nice.
I like getting a full report on my Nissan Murano after the oil change has bern done. I will know quickly if there are any issues that need to be taken care of.
Trusted
The whole team at Don Franklin Chevrolet in Russell Springs are amazing.
I had just bought a new truck but it lacked a few items that someone disabled like me needed.
I especially appreciated the courteous support and professionalism delved out to a disabled veteran.
Everyone is very helpful
Friendly and helpful
Still thinking about that mercedes. You still have it?
Great customer service!
Great service and not a long wait.
They were prompt and thorough