Booker

Average rating: 9.2 out of 10 based on 3498 ratings.

What our customers think of us!

The following comments were submitted by our customers when asked to provide feedback on our service. In the interest of transparency, we present these comments as provided except that personally identifiable information has been hidden unless the reviewer has requested their full name be included with the review. No unfavorable comments have been removed.

Report a concern   October 27, 2023 — Rated 10 out of 10 by M.M. Jiffy Lube of Severn
What did you like about your recent visit?

Quick

Report a concern   October 27, 2023 — Rated 10 out of 10 by G.K. Jiffy Lube of Millersville
What did you like about your recent visit?

Great service! Quick and efficient! Professional Staff!

Report a concern   October 27, 2023 — Rated 10 out of 10 by C.T. Jiffy Lube of Pasadena
What did you like about your recent visit?

They were polite, took time to explain things, thank you

Report a concern   October 26, 2023 — Rated 10 out of 10 by J.N. Jiffy Lube of Severn
What did you like about your recent visit?

The guys were very polite and did an excellent job as always.

Report a concern   October 26, 2023 — Rated 10 out of 10 by S.O.N.W. Jiffy Lube of Millersville
What did you like about your recent visit?

employees

Report a concern   October 26, 2023 — Rated 10 out of 10 by C.W. Jiffy Lube of Millersville
What did you like about your recent visit?

Quick Service, friendly, and cost.

Report a concern   October 25, 2023 — Rated 10 out of 10 by K.S. Jiffy Lube of Millersville
What did you like about your recent visit?

Friendly people, clean premises and FAST service.

Report a concern   October 25, 2023 — Rated 10 out of 10 by D.S. Jiffy Lube of Pasadena
What did you like about your recent visit?

Good

Report a concern   October 25, 2023 — Rated 10 out of 10 by A.K. Jiffy Lube of Millersville
What did you like about your recent visit?

Staff was friendly and efficient. Waiting area was clean and the price was great.

Report a concern   October 25, 2023 — Rated 10 out of 10 by G.K. Jiffy Lube of Millersville
What did you like about your recent visit?

Really appreciated the drive-in service and the professional manner of the staff.

Report a concern   October 25, 2023 — Rated 10 out of 10 by R.C. Jiffy Lube of Millersville
What did you like about your recent visit?

Outstanding customer service!

Report a concern   October 25, 2023 — Rated 9 out of 10 by E.C. Jiffy Lube of Millersville
What did you like about your recent visit?

Everyone is super kind every time I come here.

Report a concern   October 24, 2023 — Rated 10 out of 10 by B.F. Jiffy Lube of Millersville
What did you like about your recent visit?

Very good aervice!!!

Report a concern   October 24, 2023 — Rated 10 out of 10 by M.H. Jiffy Lube of Glen Burnie
What did you like about your recent visit?

The service is very good mechanic good and very reliable they get a 10 from me Alday

Report a concern   October 24, 2023 — Rated 10 out of 10 by D.W. Jiffy Lube of Pasadena
What did you like about your recent visit?

Communication….politeness

Report a concern   October 24, 2023 — Rated 10 out of 10 by W.F. Jiffy Lube of Severn
What did you like about your recent visit?

I was in and out in less than 15 minutes. I had three men working on my car at one time. They did an outstanding job. Thank you.

Report a concern   October 24, 2023 — Rated 10 out of 10 by M.F. Jiffy Lube of Millersville
What did you like about your recent visit?

Great service and friendly staff

Report a concern   October 23, 2023 — Rated 10 out of 10 by K.P. Jiffy Lube of Millersville
What did you like about your recent visit?

Great service

Report a concern   October 23, 2023 — Rated 10 out of 10 by M.P. Jiffy Lube of Millersville
What did you like about your recent visit?

Always a great experience. First class operation and staff.

Report a concern   October 23, 2023 — Rated 10 out of 10 by B.B. Jiffy Lube of Severn
What did you like about your recent visit?

Great service, very professional and will recommend to others

Report a concern   October 23, 2023 — Rated 10 out of 10 by S.H. Jiffy Lube of Pasadena
What did you like about your recent visit?

As usual-quick friendly service. Thank you,

Report a concern   October 23, 2023 — Rated 5 out of 10 by K.T.T. Jiffy Lube of Pasadena
How did we disappoint you and what can we do to make things right?

Air filers way to expensive, other than that, very good, the staff was great

Report a concern   October 23, 2023 — Rated 10 out of 10 by F.B. Jiffy Lube of Glen Burnie
What did you like about your recent visit?

I really liked the fast service and the friendliness of the manager/technicians. It is so appreciated especially in a time when great customer service is hard to come by.

Thank you!!

Report a concern   October 22, 2023 — Rated 10 out of 10 by D.P. Jiffy Lube of Severn
What did you like about your recent visit?

Professional, fast, I have nothing to worry about.

Report a concern   October 22, 2023 — Rated 9 out of 10 by J.W. Jiffy Lube of Millersville
What did you like about your recent visit?

Always quick and pleasant

Report a concern   October 22, 2023 — Rated 10 out of 10 by M.G. Jiffy Lube of Glen Burnie
What did you like about your recent visit?

It was good and decent.

Report a concern   October 22, 2023 — Rated 9 out of 10 by W.C. Jiffy Lube of Millersville
What did you like about your recent visit?

Very quick! However, maybe a little too quick???

Report a concern   October 21, 2023 — Rated 10 out of 10 by R.R. Jiffy Lube of Glen Burnie
What did you like about your recent visit?

Excellent visit, the team helped me prep my car for a MD to CA drive, across the US. My car is now ready, and piece of mind cuz of the team. And the cost was not bad, and they give me a small discount. Thanks, First name removed

Report a concern   October 21, 2023 — Rated 4 out of 10 by S.M. Jiffy Lube of Pasadena
How did we disappoint you and what can we do to make things right?

The service person forgot to put the pieces back on my cabin filter cover. Although this is a very minor mistake it made me question if everything else was performed properly. Maybe there should be a checklist of sorts to ensure that nothing is forgotten. I had issues with jiffy lube a while back and I started going to Valvoline. It’s unfortunate that the first time I return, my service didn’t go smoothly without issues. I do want to note that everyone was nice, professional, and explained everything well. This rating is for my likelihood to recommend because it would be difficult to do that in good conscience until I receive consistent good service from you.

Report a concern   October 20, 2023 — Rated 10 out of 10 by D.S. Jiffy Lube of Severn
What did you like about your recent visit?

Got me in and out quickly with an oil change, vacuumed my car, took a coupon that made the service reasonable for me. Thank you.


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