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Average rating: 9.2 out of 10 based on 3967 ratings.

What our customers think of us!

The following comments were submitted by our customers when asked to provide feedback on our service. In the interest of transparency, we present these comments as provided except that personally identifiable information has been hidden unless the reviewer has requested their full name be included with the review. No unfavorable comments have been removed.

Report a concern   November 19, 2023 — Rated 10 out of 10 by K.W. Jiffy Lube of Severn
What did you like about your recent visit?

I arrived about 10 minutes to 5 just before closing. Mr. Delaney was very polite and professional. He said that it was ok, due to the time.

He displayed excellent customer service. I'm very grateful for his dedication to excel in customer assistance.

Thanks!!
Report a concern   November 19, 2023 — Rated 1 out of 10 by W.M. Jiffy Lube of Glen Burnie
How did we disappoint you and what can we do to make things right?

I always do my oil change in this location, but from now on I'll find another place to do it, I am feeling uncomfortable because the Jiffy lube tech who has meet me in the jiffy lube parking lot to get my car service left my car running in the parking lot even when I told him not to let the car running and with the key inside while it was unattended. All he said was . OH NOONE WILL TAKE IT, I know how the crime has been lately in this area, and I don't want to be a victim of a stolen car if I can prevent it, he was more than 30ft away from the unattended car, so anything could happen while the car was on and he was worry to take me inside the office for payment.

By the way, That technician name was ... Austin.

Technician needs to know that the clients are essential key to keep jiffy lube growing.

Report a concern   November 19, 2023 — Rated 10 out of 10 by L.J. Jiffy Lube of Glen Burnie
What did you like about your recent visit?

I was in and out.

Report a concern   November 19, 2023 — Rated 10 out of 10 by A.T.D.D. Jiffy Lube of Severn
What did you like about your recent visit?

Quick profesional Service

Report a concern   November 19, 2023 — Rated 9 out of 10 by D.D. Jiffy Lube of Severn
What did you like about your recent visit?

Quick and friendly service!

Report a concern   November 19, 2023 — Rated 10 out of 10 by E.S. Jiffy Lube of Millersville
What did you like about your recent visit?

Friendly

Report a concern   November 18, 2023 — Rated 10 out of 10 by T.F. Jiffy Lube of Millersville
What did you like about your recent visit?

They did a good job on my RAV 4 front brakes! I have had good experience with the oil changes .
Report a concern   November 18, 2023 — Rated 10 out of 10 by B.F. Jiffy Lube of Millersville
What did you like about your recent visit?

Great service.

Report a concern   November 18, 2023 — Rated 10 out of 10 by C.W. Jiffy Lube of Severn
What did you like about your recent visit?

Always friendly and great customer service !
Report a concern   November 18, 2023 — Rated 10 out of 10 by M.B.H. Jiffy Lube of Millersville
What did you like about your recent visit?

It was quick and they were professional and courteous.

Report a concern   November 18, 2023 — Rated 10 out of 10 by M.B. Jiffy Lube of Millersville
What did you like about your recent visit?

They take care my car fast and they good people

Report a concern   November 18, 2023 — Rated 10 out of 10 by J.J. Jiffy Lube of Pasadena
What did you like about your recent visit?

Very professionall
Report a concern   November 18, 2023 — Rated 8 out of 10 by V.M. Jiffy Lube of Glen Burnie
What could we do to improve?

Check everything

Report a concern   November 18, 2023 — Rated 10 out of 10 by K.T. Jiffy Lube of Glen Burnie
What did you like about your recent visit?

Service was quick and professional
Report a concern   November 17, 2023 — Rated 2 out of 10 by K.C. Jiffy Lube of Glen Burnie
How did we disappoint you and what can we do to make things right?

Charging me too much as you did, not rotating my tires, and you didn't have my air filter in stock. I waited extra time for your employee to go to another jiffy lube and he came back empty handed. That was a waste of my time. I went to AutoZone and got the air filter myself! Not happy and won't return for further service!!
Report a concern   November 17, 2023 — Rated 10 out of 10 by J.O. Jiffy Lube of Pasadena
What did you like about your recent visit?

Very quick and efficient service

Report a concern   November 17, 2023 — Rated 10 out of 10 by R.S. Jiffy Lube of Millersville
What did you like about your recent visit?

Fast, efficient service
Report a concern   November 17, 2023 — Rated 10 out of 10 by I.F. Jiffy Lube of Severn
What did you like about your recent visit?

Everything, everyone was nice and welcoming. The service was quick.
Report a concern   November 17, 2023 — Rated 10 out of 10 by K.M. Jiffy Lube of Severn
What did you like about your recent visit?

The guys were amazing, very friendly and professional. They were able to get me in and out and didn’t up charge me or anything. Will definitely be returning back!!
Report a concern   November 17, 2023 — Rated 10 out of 10 by P.B. Jiffy Lube of Glen Burnie
What did you like about your recent visit?

They always act efficiently and quickly. The charges are reasonable for the amount of labor
Extended.

Report a concern   November 17, 2023 — Rated 10 out of 10 by C.V. Jiffy Lube of Pasadena
What did you like about your recent visit?

Friendly, fast service and very efficient and helpful.

Report a concern   November 17, 2023 — Rated 9 out of 10 by D.G. Jiffy Lube of Millersville
What did you like about your recent visit?

The staff had exceptional customer service from beginning to end. I will definitely be back

Report a concern   November 17, 2023 — Rated 10 out of 10 by J.H. Jiffy Lube of Pasadena
What did you like about your recent visit?

Very polite and fast

Report a concern   November 17, 2023 — Rated 10 out of 10 by A.B. Jiffy Lube of Pasadena
What did you like about your recent visit?

Friendly and efficient workers
Report a concern   November 17, 2023 — Rated 10 out of 10 by M.B. Jiffy Lube of Severn
What did you like about your recent visit?

You were quick. You informed me about all service options.
Report a concern   November 17, 2023 — Rated 4 out of 10 by B.B. Jiffy Lube of Pasadena
How did we disappoint you and what can we do to make things right?

My oil change was $122 and that is with a fleet discount. I looked up oil change prices in my area and that is the highest that I have seen.
Report a concern   November 16, 2023 — Rated 10 out of 10 by J.K. Jiffy Lube of Millersville
What did you like about your recent visit?

Speed thoroughness and friendliness

Report a concern   November 16, 2023 — Rated 10 out of 10 by L.T. Jiffy Lube of Severn
What did you like about your recent visit?

Everything went well. Attendants were very polite and courteous.
Report a concern   November 16, 2023 — Rated 10 out of 10 by C.M. Jiffy Lube of Glen Burnie
What did you like about your recent visit?

Help me out! Told me somethings to get taken care of.

Report a concern   November 16, 2023 — Rated 10 out of 10 by L.R. Jiffy Lube of Pasadena
What did you like about your recent visit?

Very Professional.


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