based on 3393 ratings.
What our customers think of us!
The following comments were submitted by our customers when asked to provide feedback on our service. In the interest of transparency, we present these comments as provided except that personally identifiable information has been hidden unless the reviewer has requested their full name be included with the review. No unfavorable comments have been removed.
Staff is friendly and efficient!
they listened to my concerns and took the appropriate action. They even gave a discount!
Quick in and out. The team at Severn are thorough and fast. That’s everything I want in a quick oil change. And they found my business card wallet under the seat while vacuuming and left it on the console. Thanks guys!
Staff was kind, fast and friendly
It was wonderful as always, one person remembered my truck, I love it. Outstanding Customer Service , Thanks
Team was courteous and extremely professional. Liked the 20 percent off special as well. Thank you!
Detailed, professional and prompt service.
Not have your employee reek of Marijuana when he gets out of my car. Car stunk for 30 minutes with windows down. Other than that, a good experience.
Way too expensive and more about vacuum than oil change and flushing radiators … speed at which it was done makes me wonder if in fact I got what I paid for … over $200 for oil change and flush radiator in about 10 minutes???
The crew at Pasadena Jiffy Lube do a outstanding job
Very quick and clean
Justin and the team were great. They always do a great job.
Great service and fast!
Great service as always
Quick and professional service.
Fastest change I've had at a JL location
I feel appreciated when I bring my car for service. It's a feeling of continuity that I can count on each visit.
On this visit I was greeted by a new staff who was polite and on point with his customer service skills. I am sorry for not remembering him name.
Thank again Jiffy Lube for your service and staff.
Fast polite service
Good customer service! Very quick with my oil change! In and out within 20 mins.
The fast service
fast and friendly
Promised me a discount when they were trying to sell me add ons, then when I was paying there was no discount. Did not replaced my sticker for future service and did not reset my "oil change light". on the other hand the service was fast considering a busy weekend.
Fast
Friendly and fast service
I was in and out quickly.
All the staff was especially friendly and polite!
Everyone was very nice and friendly, informative about work, and fresh hot coffee available to boot
Tell me only what I really need. Trust is important
The staff was professional and pleasant. I was in and out reasonably quick. Highly recommended.
The team here are super welcoming, attentive and efficient! Highly recommend and appreciate their efforts in keeping this location clean, friendly and with great service!