based on 3500 ratings.
What our customers think of us!
The following comments were submitted by our customers when asked to provide feedback on our service. In the interest of transparency, we present these comments as provided except that personally identifiable information has been hidden unless the reviewer has requested their full name be included with the review. No unfavorable comments have been removed.
Mike Heath was outstanding.
Polite and efficient employees. Completed my oil change quickly
Very fast and professional.
Quick and sufficient thanks
they were nice, outgoing, fast, and didn’t try to upsell me on random things
Quick and friendly
Mostly everything. Great staff, I was out of there in 25 minutes. Prices are creeping up tho...
I've been going to this JL for 25 years. THE MANAGER Lou is the best.
Very professional guys and caring !!!!!
Everyone was extremely helpful ,friendly and fast to git me in and out
The technicians were very polite and the service was done VERY quickly.
They all were very nice.
Convenient and quick. The technicians were very helpful in making the best decisions for maintenance.
To go somewhere that to me/my family became almost traditional after i had one bad experience and received a truly heart felt call to resolve the issue, I have to say, Chris especially, but the entire staff was so welcoming and professional that all I can say was missing would be a cold beer (not promoting drinking and driving my no means) it really had a friendly, welcoming, family atmosphere and has definitely earned my loyal business!! Oh, and the work the staff does is great as well!!
I was informed before an examination was performed that my back brake pads were on red and needed to be changed yet my brakes were changed less than 6 months ago by a company that I have trusted for more than 6 years with 3 vehicles at this point. The same with a tuneup, I was informed that I needed one and had already received one within the last year. I keep all my paperwork inside my vehicle. This was very disappointing and disheartening.
quick
The people are good and the service is fast. However, I was there for an oil change that I couldn’t get from another mechanic. That other person told me to take my car back to the people who did the last oil change (Jiffy Lube). I was told by the other mechanic that oil was leaking from the oil pan and the drain plug. He would not do the oil change because of this and that it was an error on the previous oil change.
Lou Loverde from Jiffy Lube told me that was not the problem and that oil was slowly leaking from a deteriorating gasket from (I think) my oil pan. That way it had nothing to do with my prior oil change. He gave me a quote on getting the parts I needed.
I don’t know about these things, but these are different stories and I think someone is not being truthful with me. But I don’t know who. I may just have to find another mechanic all together.
Great customer service.
Knowledgeable and friendly staff. Fast, affordable and quality service.
Employees were pleasant, informed of air filter condition
Good service.
People were nice, service was good and quick
Staff is very friendly and professional
Always a pleasant visit.
The customer service is always impeccable at this location! Everyone is knowledgeable and very kind. They also go above and beyond to make sure you are comfortable while you wait.
Everyone was friendly and knowledgeable. Service was quick and affordable.
Everyone is so nice. They do their work like a well oiled machine
Brought my car in for an oil change without an appointment. I was in and out in about 15 minutes-- great, friendly customer service
The staff is always very professional and always polite and always willing to listen and help find the best solution that befits you and your vehicle and their customers service are always very professional leave you feeling very happy to have your vehicle in for service and leave you happy with your decision
Fast, efficient service