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Average rating: 9.2 out of 10 based on 3949 ratings.

What our customers think of us!

The following comments were submitted by our customers when asked to provide feedback on our service. In the interest of transparency, we present these comments as provided except that personally identifiable information has been hidden unless the reviewer has requested their full name be included with the review. No unfavorable comments have been removed.

Report a concern   December 16, 2024 — Rated 10 out of 10 by D.S. Jiffy Lube of Pasadena
What did you like about your recent visit?

I appreciate the efficiency and professionalism of the team. Very courteous as well

Report a concern   December 16, 2024 — Rated 10 out of 10 by L.L. Jiffy Lube of Glen Burnie
What did you like about your recent visit?

Timely visit
Was able to handle all that I requested

Report a concern   December 15, 2024 — Rated 10 out of 10 by C.S. Jiffy Lube of Pasadena
What did you like about your recent visit?

Very friendly, honest, and efficient. I felt very comfortable and had a great experience.

Report a concern   December 15, 2024 — Rated 10 out of 10 by D.J. Jiffy Lube of Pasadena
What did you like about your recent visit?

Everyone front the front desk to the mechanic were so friendly. I felt like they were "taking care" of me and my car. Fast in and out too.

Report a concern   December 15, 2024 — Rated 10 out of 10 by M.L. Jiffy Lube of Pasadena
What did you like about your recent visit?

Great Customer Service, techs had knowledge about my vehicle.

Report a concern   December 15, 2024 — Rated 10 out of 10 by T.B. Jiffy Lube of Glen Burnie
What did you like about your recent visit?

Because just because I keep having bad experiences there doesn’t mean others will and I would still recommend them

Report a concern   December 15, 2024 — Rated 10 out of 10 by M.S. Jiffy Lube of Millersville
What did you like about your recent visit?

Excellent

Report a concern   December 15, 2024 — Rated 10 out of 10 by H.J.C. Jiffy Lube of Severn
What did you like about your recent visit?

Oil change

Report a concern   December 15, 2024 — Rated 10 out of 10 by T.C. Jiffy Lube of Millersville
What did you like about your recent visit?

Techs were great!!!

Report a concern   December 15, 2024 — Rated 10 out of 10 by L.J. Jiffy Lube of Millersville
What did you like about your recent visit?

The service was awesome they were friendly I love this place.

Report a concern   December 15, 2024 — Rated 9 out of 10 by J.M. Jiffy Lube of Glen Burnie
What did you like about your recent visit?

"Jiffy" Lube wasn't so "Jiffy" yesterday, it took them roughly 5-7 minutes to greet me in line outside the Shop and it wasn't until I went to the desk after 30-40 minutes of waiting to ask Mindy from the front deas (who did an excellent job) when my car was going to go in for service which it promptly did!

Once the vehicle made it to the Serbive Bay, it was "Business as Usual" with good service and communication.

Granted, it was a Saturday afternoon and JL were a few Workers short (which they should have told me and I would have gone back today!)

All in All, it was a ver good experience and I will definitely be back

Report a concern   December 14, 2024 — Rated 10 out of 10 by R.W. Jiffy Lube of Millersville
What did you like about your recent visit?

Excellent and fast service, excellent customer service, and good prices. Always do right by their customers.

Report a concern   December 14, 2024 — Rated 10 out of 10 by G.B. Jiffy Lube of Glen Burnie
What did you like about your recent visit?

The lady at the front desk was very nice. And very informative overall a good experience.

Report a concern   December 14, 2024 — Rated 10 out of 10 by C.S. Jiffy Lube of Millersville
What did you like about your recent visit?

Everybody was great. Super efficient and honest.

Report a concern   December 14, 2024 — Rated 10 out of 10 by M.P. Jiffy Lube of Pasadena
What did you like about your recent visit?

Great team!

Report a concern   December 14, 2024 — Rated 10 out of 10 by S.H. Jiffy Lube of Glen Burnie
What did you like about your recent visit?

The visit was great customer service as you pull up, very informative to what you vehicle may need and quick service would gladly refer friends and family.

Report a concern   December 14, 2024 — Rated 10 out of 10 by S.N. Jiffy Lube of Pasadena
What did you like about your recent visit?

Excellent service

Report a concern   December 13, 2024 — Rated 9 out of 10 by M.R. Jiffy Lube of Severn
What did you like about your recent visit?

Fast service knowledgeable, friendly staff

Report a concern   December 13, 2024 — Rated 10 out of 10 by K.P. Jiffy Lube of Pasadena
What did you like about your recent visit?

Fastest in and out ever for an oil change. Professional staff who was also friendly

Report a concern   December 13, 2024 — Rated 10 out of 10 by D.N. Jiffy Lube of Pasadena
What did you like about your recent visit?

Quick. Efficient. Friendly and knowledgeable staff

Report a concern   December 12, 2024 — Rated 10 out of 10 by J.D. Jiffy Lube of Pasadena
What did you like about your recent visit?

Friendly, home town feeling, professional knowledgeable about what they're talking a bout, and our cars always feeling run better after Jiffy Lube's signature service.

Report a concern   December 12, 2024 — Rated 10 out of 10 by A.M. Jiffy Lube of Glen Burnie
What did you like about your recent visit?

Convenient hours

Report a concern   December 12, 2024 — Rated 10 out of 10 by A.L. Jiffy Lube of Severn
What did you like about your recent visit?

This is one of my favorite Jiffy Lube. The staff is really exceptional. Very friendly can explain everything and get you in and out in such a quick manner. They don’t try and push other things on you, they just are focused on what you asked for.

Report a concern   December 12, 2024 — Rated 10 out of 10 by T.C. Jiffy Lube of Severn
What did you like about your recent visit?

I take my car here exclusively. The service is quick and to the point, and the staff always treats me well.

Report a concern   December 12, 2024 — Rated 10 out of 10 by C.M. Jiffy Lube of Pasadena
What did you like about your recent visit?

Very quick and efficient

Report a concern   December 12, 2024 — Rated 10 out of 10 by B.S. Jiffy Lube of Pasadena
What did you like about your recent visit?

Mr.Brian and his mechanic are the best all the staff was very welcoming and kept me updated on everything that was going on

Report a concern   December 11, 2024 — Rated 10 out of 10 by Y.L. Jiffy Lube of Millersville
What did you like about your recent visit?

Everyone was very friendly and helpful. The work was done quickly and I was given a coupon.

Report a concern   December 11, 2024 — Rated 10 out of 10 by R.M. Jiffy Lube of Millersville
What did you like about your recent visit?

Quick and Efficient service

Report a concern   December 11, 2024 — Rated 0 out of 10 by B.B. Jiffy Lube of Glen Burnie
How did we disappoint you and what can we do to make things right?

They told me they didn't have 10w-30 then couldn't recommend which oil change I should get after not having what my car normally takes and my change oil light still comes on it's been over a week

Report a concern   December 11, 2024 — Rated 10 out of 10 by C.A.S. Jiffy Lube of Pasadena
What did you like about your recent visit?

Very much welcomed.


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