Booker

Average rating: 9.3 out of 10 based on 3763 ratings.

What our customers think of us!

The following comments were submitted by our customers when asked to provide feedback on our service. In the interest of transparency, we present these comments as provided except that personally identifiable information has been hidden unless the reviewer has requested their full name be included with the review. No unfavorable comments have been removed.

Report a concern   July 27, 2023 — Rated 9 out of 10 by L.H. Jiffy Lube of Pasadena
What did you like about your recent visit?

This place is very convenient. Satisfied with the service overall. Customer service was good as well.

Report a concern   July 27, 2023 — Rated 0 out of 10 by P.A. Jiffy Lube of Pasadena
How did we disappoint you and what can we do to make things right?

I asked for my tires to be rotated. Not rotated. Oil on my door handle and steering wheel.
Report a concern   July 26, 2023 — Rated 10 out of 10 by A.D. Jiffy Lube of Severn
What did you like about your recent visit?

friendly and accommodating staff.

Report a concern   July 26, 2023 — Rated 10 out of 10 by M.C. Jiffy Lube of Pasadena
What did you like about your recent visit?

Everyone was very friendly and helpful. I was in and out in 15 minutes. Great service!

Report a concern   July 26, 2023 — Rated 10 out of 10 by O.H. Jiffy Lube of Severn
What did you like about your recent visit?

The speed of service and the friendliness of employees.
Report a concern   July 26, 2023 — Rated 9 out of 10 by G.C. Jiffy Lube of Millersville
What did you like about your recent visit?

Fast service.
Report a concern   July 26, 2023 — Rated 2 out of 10 by P.M.P. Jiffy Lube of Millersville
How did we disappoint you and what can we do to make things right?

My paperwork says you recommended a filter replacement yet Noone told us so it didn't get changed
Report a concern   July 26, 2023 — Rated 9 out of 10 by P.C. Jiffy Lube of Millersville
What did you like about your recent visit?

Quick and friendly. Keep up the good work
Report a concern   July 25, 2023 — Rated 10 out of 10 by M.S. Jiffy Lube of Glen Burnie
What did you like about your recent visit?

Superb

Report a concern   July 25, 2023 — Rated 10 out of 10 by D.H. Jiffy Lube of Pasadena
What did you like about your recent visit?

The manager Justin I believe that was his name
I’m sorry if it wasn’t. I notice that he would go above and beyond to make sure that every customer was happen with their service.
Report a concern   July 24, 2023 — Rated 10 out of 10 by N.N. Jiffy Lube of Millersville
What did you like about your recent visit?

Customer service and short wait

Report a concern   July 24, 2023 — Rated 10 out of 10 by T.P. Jiffy Lube of Severn
What did you like about your recent visit?

Service and friendliness of workers
Report a concern   July 24, 2023 — Rated 10 out of 10 by R.H. Jiffy Lube of Millersville
What did you like about your recent visit?

Service was GREAT! Technicians were very thorough and explained everything! So refreshing to experience true customer service!
Report a concern   July 24, 2023 — Rated 8 out of 10 by C.C. Jiffy Lube of Pasadena
What could we do to improve?

I thought the price on the filter change was to high.
Report a concern   July 24, 2023 — Rated 10 out of 10 by J.L. Jiffy Lube of Pasadena
What did you like about your recent visit?

Service was fast, courteous, and as advertised.

Report a concern   July 24, 2023 — Rated 10 out of 10 by J.D. Jiffy Lube of Millersville
What did you like about your recent visit?

Prompt, professional service. They were out of the oil filter for my Fiat 500, but had one very quickly delivered from another location.
Report a concern   July 24, 2023 — Rated 10 out of 10 by D.S. Jiffy Lube of Glen Burnie
What did you like about your recent visit?

Everyone was very nice. I had a coupon for another store but the man at the desk found me a coupon for the Glen Burnie store which was great!
Report a concern   July 23, 2023 — Rated 10 out of 10 by K.W. Jiffy Lube of Pasadena
What did you like about your recent visit?

Service was quick although I was asked if I wanted my vehicle vacuumed and I thought that an automatic with the oil change. But overall, the staff was friendly and professional.
Report a concern   July 23, 2023 — Rated 10 out of 10 by J.K. Jiffy Lube of Severn
What did you like about your recent visit?

The fastest and most efficient oil change I’ve ever had – – the crew was extremely polite and professional.

I will definitely be back! Highest recommendation.
Report a concern   July 23, 2023 — Rated 10 out of 10 by C.W. Jiffy Lube of Glen Burnie
What did you like about your recent visit?

Friendly fast service

Report a concern   July 23, 2023 — Rated 10 out of 10 by S.Y. Jiffy Lube of Pasadena
What did you like about your recent visit?

Fast service and very nice

Report a concern   July 23, 2023 — Rated 9 out of 10 by A.P. Jiffy Lube of Severn
What did you like about your recent visit?

Quick and easy

Report a concern   July 23, 2023 — Rated 9 out of 10 by R.T. Jiffy Lube of Millersville
What did you like about your recent visit?

People was very nice helpful and fast service
Report a concern   July 22, 2023 — Rated 10 out of 10 by M.B.H. Jiffy Lube of Millersville
What did you like about your recent visit?

Brian was knowledgeable, professional and courteous

Report a concern   July 22, 2023 — Rated 10 out of 10 by W.P. Jiffy Lube of Severn
What did you like about your recent visit?

Everyone was so knowledgeable, friendly , courteous, helpful an attentive to all my needs the service was great speedy and the price was right on the money thank you to the great Jiffy Lube staff I will be back soon
Report a concern   July 22, 2023 — Rated 8 out of 10 by S.M. Jiffy Lube of Pasadena
What could we do to improve?

The team was short staffed. Hire additional staff.
Report a concern   July 22, 2023 — Rated 7 out of 10 by K.S. Jiffy Lube of Pasadena
What could we do to improve?

Pricing for sure
Report a concern   July 22, 2023 — Rated 10 out of 10 by M.T. Jiffy Lube of Pasadena
What did you like about your recent visit?

Friendly associates. Quick service. Everything I want from an oil change.

Report a concern   July 21, 2023 — Rated 0 out of 10 by C.A. Jiffy Lube of Glen Burnie
How did we disappoint you and what can we do to make things right?

I needed an oil change windshield wipers and a battery and I waited two and half hours to get simple things done. I was highly disappointed with how my service was.
Report a concern   July 21, 2023 — Rated 10 out of 10 by C.N. Jiffy Lube of Millersville
What did you like about your recent visit?

I have been visiting the Millersville location for numerous! Always the very professional staff and great service


Privacy Policy