Booker

Average rating: 9.2 out of 10 based on 3884 ratings.

What our customers think of us!

The following comments were submitted by our customers when asked to provide feedback on our service. In the interest of transparency, we present these comments as provided except that personally identifiable information has been hidden unless the reviewer has requested their full name be included with the review. No unfavorable comments have been removed.

Report a concern   July 21, 2023 — Rated 10 out of 10 by B.C. Jiffy Lube of Millersville
What did you like about your recent visit?

Fast service and quantity Work

Report a concern   July 21, 2023 — Rated 10 out of 10 by M.C. Jiffy Lube of Glen Burnie
What did you like about your recent visit?

No appointment necessary and they gave me a quick service because i told them i was in a hurry.

Report a concern   July 21, 2023 — Rated 7 out of 10 by D.H.B. Jiffy Lube of Millersville
What could we do to improve?

Staff needs to listen better. I came in to have ALL my fluids topped off 7/14 and due to concerns about the sound of the car checked my fluids and NONE of them were filled!! The only thing they did I hope was replace cabin air filter. Tires were also requested to be checked & air added and I had to do that myself. Usually don’t have problems here.

Report a concern   July 21, 2023 — Rated 10 out of 10 by B.F. Jiffy Lube of Severn
What did you like about your recent visit?

Workers polite, conversational, excellent service.

Report a concern   July 20, 2023 — Rated 10 out of 10 by T.D. Jiffy Lube of Glen Burnie
What did you like about your recent visit?

FAST COURTEOUS FRIENDLY STRAIGHT FORWARD NO COVER UPS PRICE IS RIGHT FOR SLL THE EXTRAS I RECEIVED THANKS GUYS KEEP UP THE GREAT TEAM WORK

Report a concern   July 20, 2023 — Rated 0 out of 10 by M.E. Jiffy Lube of Severn
How did we disappoint you and what can we do to make things right?

I went in to get my AC recharged. Right away I was told that there was an 80 dollar diagnostic fee, that would have to be paid regardless if they were able to do the recharge or not, which I understand. What really annoyed me is that the tech was not able to do the recharge on the AC, and charged me $89 for the diagnostic, but never actually gave me a true diagnose of the issue. I was just told I someone would have to do a dye test to find out the issue. So you are telling me, you as a business, feel comfortable charging someone $89 to "diagnose" an issue, but not actually diagnose the issue? What am I actually paying for? At a real shop, if I pay for a diagnostic, I at least know what the actual issue is. I have been going to this location for almost two years, and that was the last time I will ever go back.

Report a concern   July 20, 2023 — Rated 10 out of 10 by R.Z. Jiffy Lube of Severn
What did you like about your recent visit?

It was a quick change of oil! Friendly customer service from employees.

Report a concern   July 20, 2023 — Rated 9 out of 10 by D.A.S. Jiffy Lube of Millersville
What did you like about your recent visit?

The service

Report a concern   July 19, 2023 — Rated 10 out of 10 by J.M. Jiffy Lube of Millersville
What did you like about your recent visit?

Amazingly quick and efficient. Everyone was super polite.

Report a concern   July 19, 2023 — Rated 9 out of 10 by W.B. Jiffy Lube of Millersville
What did you like about your recent visit?

Friendly employees

Report a concern   July 19, 2023 — Rated 10 out of 10 by T.T. Jiffy Lube of Pasadena
What did you like about your recent visit?

Fast

Report a concern   July 19, 2023 — Rated 10 out of 10 by J.P. Jiffy Lube of Millersville
What did you like about your recent visit?

Welcoming, fast and detailed explanation about the service done

Report a concern   July 19, 2023 — Rated 10 out of 10 by M.O.C. Jiffy Lube of Millersville
What did you like about your recent visit?

The crew was quick, professional and friendly.

Report a concern   July 19, 2023 — Rated 10 out of 10 by K.P. Jiffy Lube of Millersville
What did you like about your recent visit?

Fast friendly and thorough.

Report a concern   July 19, 2023 — Rated 10 out of 10 by H.B. Jiffy Lube of Pasadena
What did you like about your recent visit?

Courteous and professional staff; exceptionally fast service.

Report a concern   July 18, 2023 — Rated 9 out of 10 by R.M. Jiffy Lube of Millersville
What did you like about your recent visit?

Quick and efficient service

Report a concern   July 18, 2023 — Rated 10 out of 10 by R.M. Jiffy Lube of Millersville
What did you like about your recent visit?

Quick and efficient service

Report a concern   July 18, 2023 — Rated 10 out of 10 by J.A. Jiffy Lube of Glen Burnie
What did you like about your recent visit?

Very nice work

Report a concern   July 18, 2023 — Rated 9 out of 10 by R.P. Jiffy Lube of Millersville
What did you like about your recent visit?

Didn't know I needed brake pads. They were installed at this visit. Hope it was really needed. Honored my discounts. Thank you

Report a concern   July 18, 2023 — Rated 10 out of 10 by A.K. Jiffy Lube of Millersville
What did you like about your recent visit?

Very professional ,friendly, and did an efficient job.

Report a concern   July 18, 2023 — Rated 10 out of 10 by S.F. Jiffy Lube of Severn
What did you like about your recent visit?

The gentlemen there are very helpful, prompt and informative. They don't try to push sales on you and they get the job done efficiently and timely.

Report a concern   July 18, 2023 — Rated 10 out of 10 by M.B. Jiffy Lube of Pasadena
What did you like about your recent visit?

Everyone is very nice and professional. They respected my wishes to only address my oil change at this time.

Report a concern   July 17, 2023 — Rated 10 out of 10 by T.C. Jiffy Lube of Millersville
What did you like about your recent visit?

Fast Efficient Pleasant

Report a concern   July 16, 2023 — Rated 10 out of 10 by W.C. Jiffy Lube of Glen Burnie
What did you like about your recent visit?

Good 👍

Report a concern   July 16, 2023 — Rated 10 out of 10 by K.S. Jiffy Lube of Pasadena
What did you like about your recent visit?

Everyone is friendly and they do their job fast

Report a concern   July 16, 2023 — Rated 10 out of 10 by D.J. Jiffy Lube of Millersville
What did you like about your recent visit?

Done in a timely manor

Report a concern   July 16, 2023 — Rated 9 out of 10 by K.M. Jiffy Lube of Millersville
What did you like about your recent visit?

I have been going to your company for 25 years

Report a concern   July 16, 2023 — Rated 10 out of 10 by K.D. Jiffy Lube of Pasadena
What did you like about your recent visit?

Fast, friendly

Report a concern   July 16, 2023 — Rated 10 out of 10 by M.L. Jiffy Lube of Pasadena
What did you like about your recent visit?

Quick service, professional, and friendly

Report a concern   July 16, 2023 — Rated 9 out of 10 by P.B. Jiffy Lube of Pasadena
What did you like about your recent visit?

It was crowded but the crew got my car in and out in less than 20 minutes.... quite impressive and they even took a coupon. I will be back with one of my other cars in the near future, as usual. You did nothing to lose my business!!


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