based on 3407 ratings.
What our customers think of us!
The following comments were submitted by our customers when asked to provide feedback on our service. In the interest of transparency, we present these comments as provided except that personally identifiable information has been hidden unless the reviewer has requested their full name be included with the review. No unfavorable comments have been removed.
I love jiffy lube!
Thorough. Polite. Helpful!
Accommodating and quality work.
Twice, I've had to replace screws for my skid plate after getting my oil changed.
They stripped the screw so bad I had to take it to a shop to have it removed the first time.
The second time They must have lost 1 of the screws because when I left, I noticed a
rattling sound under my truck & when I got it checked. It was missing a screw from the skid plate.
Personal attention and great customer service
great
I was in and out within 20 mins and that was a stretch I feel. The young man who checked me out was amazing. I thought and coupon but he explained why it wouldn't work. But still gave me a portion off that was a active coupon. Will definitely continue service there.
Excellant customer service!
They weren't really friendly. I also felt like my service was rushed. They asked what I wanted, I paid, and that was it. Barely any greeting or anything.
People were great
Quick and efficient. I was in and out within 20 minutes
People are so nice. Waiting room is so clean, coffee and a clean bathroom is available.
They all were very, very helpful even though I was a Hertz fleet driver. I will always come there first, even though they didn’t seem to want to help me at first, but they really came through and I appreciate every single one of them!!
Quick efficient service with good communication.
Got to the location prior to opening. Employees worked on my vehicle and had me on the road within minutes upon opening.
Thanks.
It was quick and efficient.
It would be nice if you guys offered groupons like other Jiffy Lube's in the area do for an oil change (like in Catonsville and on Wilkens Ave.)
Friendly staff and a very quick oil change.
Fast, professional and personable
In and out service was breat
Great people!
Everything was great! Thank you for the great service.
I don’t like feeling pressured to have other services performed when I just need an oil change.
Great service!
Quick, easy, friendly service. Thank you!
Very quick, thorough and efficient
The service at this location is always impeccable! I love coming to this location for the great service and all the crew members are awesome!
Friendly service
Everyone there was friendly— the service was fast, they were thorough with checking my vehicle and they got me back on the road fast. I’m grateful :)
fast and efficient
Well the service was quick which is what I expected, but my windows were filthy with road salt. I asked the young man if they were going to wipe off the windows. He said they can only do the front window. I said really, and he replied it was a decision from corporate to only wipe the front window. This was Wednesday and Lou wasn't there so I didn't say anything else but you should know there was only one vehicle a truck in the other lane, and there were plenty of staff available. Sorry to say its just good business if a customer ask for their windows, mainly the rear window to be wiped off someone would have said no problem. Now I remember when jiffy lube had a car wash with their oil change, but not wiping the windows. That's a new low for Jiffy Lube.