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Average rating: 9.2 out of 10 based on 3949 ratings.

What our customers think of us!

The following comments were submitted by our customers when asked to provide feedback on our service. In the interest of transparency, we present these comments as provided except that personally identifiable information has been hidden unless the reviewer has requested their full name be included with the review. No unfavorable comments have been removed.

Report a concern   December 11, 2024 — Rated 10 out of 10 by C.A.S. Jiffy Lube of Pasadena
What did you like about your recent visit?

Very much welcomed.

Report a concern   December 10, 2024 — Rated 10 out of 10 by M.W. Jiffy Lube of Millersville
What did you like about your recent visit?

Great service!

Report a concern   December 10, 2024 — Rated 10 out of 10 by C.A. Jiffy Lube of Pasadena
What did you like about your recent visit?

Very happy with the Service that I received. The work was done promptly and all employees were very friendly and professional.

Report a concern   December 10, 2024 — Rated 10 out of 10 by L.W. Jiffy Lube of Pasadena
What did you like about your recent visit?

Everything

Report a concern   December 9, 2024 — Rated 1 out of 10 by B.S. Jiffy Lube of Pasadena
How did we disappoint you and what can we do to make things right?

I brung my car in to get work done after the work my car seem like its breaking down

Report a concern   December 9, 2024 — Rated 10 out of 10 by S.M. Jiffy Lube of Severn
What did you like about your recent visit?

Fast and friendly service

Report a concern   December 9, 2024 — Rated 10 out of 10 by A.T. Jiffy Lube of Severn
What did you like about your recent visit?

Great 👍🏿 Service

Report a concern   December 9, 2024 — Rated 10 out of 10 by M.W. Jiffy Lube of Pasadena
What did you like about your recent visit?

Fast , friendly and easy to talk with.

Report a concern   December 9, 2024 — Rated 5 out of 10 by M.B. Jiffy Lube of Millersville
How did we disappoint you and what can we do to make things right?

I usually use jiffy lube because of the customer service and the quick assistance. However I was not informed that my coolant level was low nor was I offered their top off service. My car overheated the next day with no warning.

Report a concern   December 9, 2024 — Rated 10 out of 10 by D.S. Jiffy Lube of Pasadena
What did you like about your recent visit?

In and out in under 15 minutes. Love it.

Report a concern   December 8, 2024 — Rated 0 out of 10 by M.R. Jiffy Lube of Pasadena
How did we disappoint you and what can we do to make things right?

Stole a winter hat off my backseat. Set all my tires to different air pressures, over inflating 2 of them.

Report a concern   December 8, 2024 — Rated 10 out of 10 by D.R. Jiffy Lube of Severn
What did you like about your recent visit?

Timely and efficient service.

Report a concern   December 7, 2024 — Rated 10 out of 10 by M.G. Jiffy Lube of Severn
What did you like about your recent visit?

The Team at this Location is always professional anf knowledgeable. They are extremely fast and proficient!! I have been going to that location for years and I highly recommend them!!

Report a concern   December 7, 2024 — Rated 9 out of 10 by J.M. Jiffy Lube of Glen Burnie
What did you like about your recent visit?

Very helpful and nice

Report a concern   December 7, 2024 — Rated 10 out of 10 by R.S. Jiffy Lube of Severn
What did you like about your recent visit?

I arrived at 45 minutes to closing. Much "quicker" than anticipated, AND coffee was still available and HOT. So "quick" I didn't have time to finish the coffee!

Report a concern   December 7, 2024 — Rated 8 out of 10 by N.G. Jiffy Lube of Severn
What could we do to improve?

Your technicians could explain to their customers what exactly they are paying for. Anyone can show the numbers.

Report a concern   December 6, 2024 — Rated 9 out of 10 by C.M. Jiffy Lube of Glen Burnie
What did you like about your recent visit?

Everything was good

Report a concern   December 6, 2024 — Rated 10 out of 10 by J.B. Jiffy Lube of Millersville
What did you like about your recent visit?

Fast

Report a concern   December 6, 2024 — Rated 10 out of 10 by R.S. Jiffy Lube of Severn
What did you like about your recent visit?

I was in and out in 20 minutes with an oil change. They made some recommendations and when I said "not today," no one pushed the issue and I was on with my day. Excellent experience and will go again. If there is any criticism, $100 for an oil change does make me consider doing it myself.

Report a concern   December 6, 2024 — Rated 10 out of 10 by B.F. Jiffy Lube of Severn
What did you like about your recent visit?

Always quick, professional, and kind!

Report a concern   December 6, 2024 — Rated 10 out of 10 by A.D. Jiffy Lube of Millersville
What did you like about your recent visit?

Very professional and quick service! Car was wiped and vacuumed very nicely.

Report a concern   December 6, 2024 — Rated 10 out of 10 by H.C. Jiffy Lube of Millersville
What did you like about your recent visit?

Fast, friendly service…our go to service center

Report a concern   December 6, 2024 — Rated 10 out of 10 by B.S. Jiffy Lube of Pasadena
What did you like about your recent visit?

Friendly service.

Report a concern   December 5, 2024 — Rated 8 out of 10 by B.A. Jiffy Lube of Millersville
What could we do to improve?

When I drove up I told the person that greeted me that I was concerned about the tire pressure. When I was about to pay for my service I asked about the tire pressure. He went out onto the floor to ask the team that worked on my car. Apparently up until that point they had NOT checked my tire pressure.

Report a concern   December 5, 2024 — Rated 7 out of 10 by J.T. Jiffy Lube of Severn
What could we do to improve?

Probably nothing

Report a concern   December 5, 2024 — Rated 9 out of 10 by G.S. Jiffy Lube of Millersville
What did you like about your recent visit?

It was friendly and quick. They focused on the business at hand. I enjoy seeing that the manager all the time, he’s very professional with his team. Although they seem like interns or high school students learning.

Report a concern   December 4, 2024 — Rated 7 out of 10 by T.A. Jiffy Lube of Severn
What could we do to improve?

The air in my tires weren’t checked. I still have a low pressure sensor lit on my console. The also drove cars out of garage and left the cars open with keys in the ignition

Report a concern   December 4, 2024 — Rated 10 out of 10 by A.K. Jiffy Lube of Pasadena
What did you like about your recent visit?

Was immediately greeted. Tech was great. They had me in and out

Report a concern   December 3, 2024 — Rated 10 out of 10 by K.G. Jiffy Lube of Pasadena
What did you like about your recent visit?

The knowledge, friendliness and quick service

Report a concern   December 3, 2024 — Rated 10 out of 10 by C.W. Jiffy Lube of Pasadena
What did you like about your recent visit?

The staff is very efficient, friendly and knowledgeable, they make suggestions, but they do not pressure you to do them, which makes me want to do the suggested services. Our family has 5 cars, and we only come to this location for service.


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