Booker

Average rating: 9.1 out of 10 based on 3393 ratings.

What our customers think of us!

The following comments were submitted by our customers when asked to provide feedback on our service. In the interest of transparency, we present these comments as provided except that personally identifiable information has been hidden unless the reviewer has requested their full name be included with the review. No unfavorable comments have been removed.

Report a concern   November 9, 2024 — Rated 9 out of 10 by N.B. Jiffy Lube of Severn
What did you like about your recent visit?

Quick oil change in under 20 minutes

Report a concern   November 9, 2024 — Rated 10 out of 10 by E.H.O. Jiffy Lube of Severn
What did you like about your recent visit?

fast and friendly

Report a concern   November 9, 2024 — Rated 10 out of 10 by K.S. Jiffy Lube of Severn
What did you like about your recent visit?

The service was quick and my questions were answered

Report a concern   November 9, 2024 — Rated 0 out of 10 by L.H. Jiffy Lube of Millersville
How did we disappoint you and what can we do to make things right?

Did not replace fluids. Marked so many things yes complete and they were not done. After speaking with the manager who was very nice she had my window fluid filled.

Report a concern   November 9, 2024 — Rated 10 out of 10 by D.D. Jiffy Lube of Glen Burnie
What did you like about your recent visit?

All the service techs were pleasant and I was in and out in a very good time

Report a concern   November 9, 2024 — Rated 10 out of 10 by N.S. Jiffy Lube of Severn
What did you like about your recent visit?

Excellent experience

Report a concern   November 9, 2024 — Rated 10 out of 10 by C.J. Jiffy Lube of Pasadena
What did you like about your recent visit?

Very satisfied with the service

Report a concern   November 8, 2024 — Rated 10 out of 10 by J.T. Jiffy Lube of Millersville
What did you like about your recent visit?

Efficiency, professionalism , courtesy

Report a concern   November 8, 2024 — Rated 0 out of 10 by C.K. Jiffy Lube of Millersville
How did we disappoint you and what can we do to make things right?

I was charged $5 for a fake service/part called "special filter charge." I call that petty theft.

Report a concern   November 8, 2024 — Rated 10 out of 10 by T.H. Jiffy Lube of Millersville
What did you like about your recent visit?

Great customer service

Report a concern   November 8, 2024 — Rated 10 out of 10 by T.F. Jiffy Lube of Millersville
What did you like about your recent visit?

Prices and great service

Report a concern   November 8, 2024 — Rated 10 out of 10 by J.J. Jiffy Lube of Pasadena
What did you like about your recent visit?

Excellent Service

Report a concern   November 8, 2024 — Rated 10 out of 10 by O.A. Jiffy Lube of Severn
What did you like about your recent visit?

Speedy service
Great staff

Report a concern   November 7, 2024 — Rated 10 out of 10 by P.T. Jiffy Lube of Glen Burnie
What did you like about your recent visit?

Yes I was very happy when they got my car so fast I was the last time and I was very happy and I well come there again Thank you so much

Report a concern   November 7, 2024 — Rated 10 out of 10 by S.B. Jiffy Lube of Pasadena
What did you like about your recent visit?

I had two services accomplished. Oil change and brake fluid change. The guys in the shop finished both quickly which I really appreciate. I try to get my vehicle fluids changed regularly and this is the best place that I know of to get it done.

Report a concern   November 7, 2024 — Rated 10 out of 10 by W.C. Jiffy Lube of Glen Burnie
What did you like about your recent visit?

Good service

Report a concern   November 7, 2024 — Rated 10 out of 10 by A.A. Jiffy Lube of Pasadena
What did you like about your recent visit?

Friendly greeting. Professional staff. Fast service. Lots of "extras" included in the service. Y'all made my day!!

Report a concern   November 7, 2024 — Rated 9 out of 10 by J.L. Jiffy Lube of Glen Burnie
What did you like about your recent visit?

Fast service

Report a concern   November 7, 2024 — Rated 10 out of 10 by J.B. Jiffy Lube of Pasadena
What did you like about your recent visit?

Friendly guys

Report a concern   November 6, 2024 — Rated 10 out of 10 by T.B. Jiffy Lube of Pasadena
What did you like about your recent visit?

Absolutely the most amazing service ever

Report a concern   November 5, 2024 — Rated 1 out of 10 by K.D. Jiffy Lube of Pasadena
How did we disappoint you and what can we do to make things right?

Second time at this location for an oil change. Never checked my tire pressure or reset my oil life the first time. Thought it may have just been an oversight. Came back again and the same thing happened. Wonder if they are ever performing the full service at this point. Seems like the bare minimum is being performed. Not only that but they left greasy hang prints all over my white truck handles

Report a concern   November 5, 2024 — Rated 10 out of 10 by B.S. Jiffy Lube of Pasadena
What did you like about your recent visit?

I love this Jiffy Lube and the men who work there go above and beyond to make me feel welcomed and they are good people!!! I'm in and out in less than 10 minutes...The only thing I could suggest is for the owner or owners of this Jiffy Lube to pay your employees more money, they definitely deserve a pay raise...

Report a concern   November 5, 2024 — Rated 10 out of 10 by M.S. Jiffy Lube of Millersville
What did you like about your recent visit?

Very good work

Report a concern   November 4, 2024 — Rated 8 out of 10 by J.W. Jiffy Lube of Severn
What could we do to improve?

No comments on this visit.

Report a concern   November 4, 2024 — Rated 10 out of 10 by R.M. Jiffy Lube of Severn
What did you like about your recent visit?

Everything great experience

Report a concern   November 4, 2024 — Rated 10 out of 10 by K.M. Jiffy Lube of Pasadena
What did you like about your recent visit?

Knowledgeable, pleasant and efficient

Report a concern   November 4, 2024 — Rated 9 out of 10 by R.F. Jiffy Lube of Glen Burnie
What did you like about your recent visit?

Nice and quick I’m never there for too long… And they vaccume your car out for you love it❤️💕

Report a concern   November 4, 2024 — Rated 10 out of 10 by E.C. Jiffy Lube of Severn
What did you like about your recent visit?

Quick service, knowledgeable staff

Report a concern   November 4, 2024 — Rated 8 out of 10 by R.A. Jiffy Lube of Pasadena
What could we do to improve?

I respect JL's business model - but don't always appreciate the heavy sales push on other items to be replaced. I have a company lease vehicle and the car was held while waiting on some type of approval from the leasing company. After about 30mins - I had to approach the team to ask where my car was that was no longer in the bay. I have the approval numbers on my phone app. but they did not ask for that. Though I had the approval number - and I showed them the list of services on the app needed - they still said they needed approval. They did release my car even though they did get a call back from my leasing company which I did appreciate but they could have informed my earlier of the delay.

Report a concern   November 4, 2024 — Rated 10 out of 10 by M.W. Jiffy Lube of Glen Burnie
What did you like about your recent visit?

The people were amazing, the service was awesome and fast. It was just an overall wonderful experience.


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