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Average rating: 9.2 out of 10 based on 3500 ratings.

What our customers think of us!

The following comments were submitted by our customers when asked to provide feedback on our service. In the interest of transparency, we present these comments as provided except that personally identifiable information has been hidden unless the reviewer has requested their full name be included with the review. No unfavorable comments have been removed.

Report a concern   November 4, 2024 — Rated 10 out of 10 by M.W. Jiffy Lube of Glen Burnie
What did you like about your recent visit?

The people were amazing, the service was awesome and fast. It was just an overall wonderful experience.

Report a concern   November 4, 2024 — Rated 8 out of 10 by C.G. Jiffy Lube of Glen Burnie
What could we do to improve?

It is freezing in the waiting area. We might as well have been outside 😞

Report a concern   November 3, 2024 — Rated 10 out of 10 by J.H. Jiffy Lube of Pasadena
What did you like about your recent visit?

Thank you!!

Report a concern   November 3, 2024 — Rated 0 out of 10 by C.M. Jiffy Lube of Millersville
How did we disappoint you and what can we do to make things right?

All of the services included in the signature service oil change was not included. Paying for a service means that I expected everything to be completed. It wasn't until I returned home that I noticed a vacuum cleaner never touched my floors.

Report a concern   November 3, 2024 — Rated 10 out of 10 by G.B. Jiffy Lube of Millersville
What did you like about your recent visit?

The kindness and helpfulness that they extended to me. I felt reassured.

Report a concern   November 2, 2024 — Rated 10 out of 10 by R.H. Jiffy Lube of Millersville
What did you like about your recent visit?

easy to deal with

Report a concern   November 2, 2024 — Rated 10 out of 10 by G.C. Jiffy Lube of Glen Burnie
What did you like about your recent visit?

Very helpful and very kind staff!

Report a concern   November 2, 2024 — Rated 10 out of 10 by K.B. Jiffy Lube of Glen Burnie
What did you like about your recent visit?

Service

Report a concern   November 2, 2024 — Rated 10 out of 10 by J.E. Jiffy Lube of Pasadena
What did you like about your recent visit?

They were quick and efficient. And also friendly.

Report a concern   November 2, 2024 — Rated 10 out of 10 by H.F. Jiffy Lube of Pasadena
What did you like about your recent visit?

Everyone is professional and nice. Good job.

Report a concern   November 1, 2024 — Rated 7 out of 10 by S.R. Jiffy Lube of Glen Burnie
What could we do to improve?

Tire pressure was not checked. When I checked it two tires were found to be extremely low.

Report a concern   November 1, 2024 — Rated 10 out of 10 by J.Q. Jiffy Lube of Pasadena
What did you like about your recent visit?

Fast service and the friendly people

Report a concern   November 1, 2024 — Rated 8 out of 10 by P.D. Jiffy Lube of Glen Burnie
What could we do to improve?

Cut off time to service vehicles so no crushing on vehicles in line before close
Less attention was given to vacuuming, windows, tires, tidiness

2 of my tire valve caps were missing when I got home
(Special caps)

Report a concern   November 1, 2024 — Rated 10 out of 10 by A.W. Jiffy Lube of Severn
What did you like about your recent visit?

Fast and friendly! Gave servicing options based on current mileage.

Report a concern   November 1, 2024 — Rated 8 out of 10 by N.C. Jiffy Lube of Pasadena
What could we do to improve?

Everything now is based on price. I know I need to get the car serviced, it just hurts when the total appears on my credit card. The mechanics are terrific and willingly inflate my tires between oil changes when needed.

Report a concern   October 31, 2024 — Rated 9 out of 10 by P.P. Jiffy Lube of Millersville
What did you like about your recent visit?

Fast work and job well done

Report a concern   October 31, 2024 — Rated 10 out of 10 by R.W. Jiffy Lube of Pasadena
What did you like about your recent visit?

Its simple every one was nice and professional

Report a concern   October 31, 2024 — Rated 10 out of 10 by C.T. Jiffy Lube of Millersville
What did you like about your recent visit?

I love Jiffy Lube! They are so nice and efficient and they let me know when I need an oil change.

Report a concern   October 31, 2024 — Rated 5 out of 10 by D.V. Jiffy Lube of Glen Burnie
How did we disappoint you and what can we do to make things right?

Everything is overpriced, so I only go to Jiffy Lube for convenience, and when I have coupons. But the coupons never seem to work, and the service isn’t always that convenient. It feels like you’re constantly being upsold on things you probably don’t need yet (like new air filters when the ones you have aren’t that dirty yet), and that makes it hard to trust the objectivity of the assessments you’re getting. And it seems like only a very narrow set of issues can be dealt with, but simple things like degreasing a greasy area under the hood, or jiggling a cable when a sensor is acting weird, either are not offered, or are offered for a crazy fee. It feels very clear that we’re “just customers”, rather than anyone going the extra mile and making the massive prices really worth it.

Report a concern   October 31, 2024 — Rated 9 out of 10 by J.S. Jiffy Lube of Severn
What did you like about your recent visit?

Fast service - had to ensure my tires were properly inflated.

Report a concern   October 31, 2024 — Rated 10 out of 10 by M.S. Jiffy Lube of Pasadena
What did you like about your recent visit?

Very fast

Report a concern   October 31, 2024 — Rated 10 out of 10 by B.T. Jiffy Lube of Millersville
What did you like about your recent visit?

Andrew greeted me upon arrival, walked me through the entire process. Made sure that they only did what was required, and performed great service on my AWD truck.

10/10 would recommend

Report a concern   October 31, 2024 — Rated 10 out of 10 by C.B. Jiffy Lube of Millersville
What did you like about your recent visit?

Great service

Report a concern   October 31, 2024 — Rated 10 out of 10 by E.J. Jiffy Lube of Pasadena
What did you like about your recent visit?

Fast service and politeness

Report a concern   October 31, 2024 — Rated 0 out of 10 by U.C. Jiffy Lube of Pasadena
How did we disappoint you and what can we do to make things right?

Prices are too high

Report a concern   October 31, 2024 — Rated 10 out of 10 by G.C. Jiffy Lube of Glen Burnie
What did you like about your recent visit?

Speed efficiency and attitude!!! ALL Were top notch!!! Fantastic!!!

Report a concern   October 31, 2024 — Rated 9 out of 10 by V.P. Jiffy Lube of Glen Burnie
What did you like about your recent visit?

Service was quick and accurate. Great team at this location..I love the vibes!

Report a concern   October 31, 2024 — Rated 10 out of 10 by R.G. Jiffy Lube of Severn
What did you like about your recent visit?

Fastest crew around. Very professional and friendly too.

Report a concern   October 31, 2024 — Rated 10 out of 10 by S.S. Jiffy Lube of Millersville
What did you like about your recent visit?

Very good service

Report a concern   October 30, 2024 — Rated 9 out of 10 by T.R. Jiffy Lube of Severn
What did you like about your recent visit?

They were fast and efficient


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