based on 3497 ratings.
What our customers think of us!
The following comments were submitted by our customers when asked to provide feedback on our service. In the interest of transparency, we present these comments as provided except that personally identifiable information has been hidden unless the reviewer has requested their full name be included with the review. No unfavorable comments have been removed.
Fast Efficient Pleasant
Good 👍
Everyone is friendly and they do their job fast
Done in a timely manor
I have been going to your company for 25 years
Fast, friendly
Quick service, professional, and friendly
It was crowded but the crew got my car in and out in less than 20 minutes.... quite impressive and they even took a coupon. I will be back with one of my other cars in the near future, as usual. You did nothing to lose my business!!
Quick and friendly staff.
Jiffy Lube in Severn Maryland is always on point with their processes and customer services. Which makes me feel good about the way they service my car.
I always get prompt, fast and thorough service at the Severn Jiffy Lube. This visit I barely had time to sit and answer a work email and they were done, my car was clean and I was on my way.
It was very quick
Frank and crew always done great business with us.
I get good service and the supervisor is very kind.
Very fast service!
Great service!! Job well done on my vehicle. Total professionalism.
They were very professional and straightforward about what my vehicle needed.
Everyone was very pleasant and polite
Especially when I first got there. Prompt. Courteous
My only complaint is they didn’t fill up window washer bottle.
Everything else was great
Direct assistance and service, not pushy and quick work
Fast and efficient
Quick and professional
Quick service,
This location was out of oil filters. I purchased one from Advanced Auto for $16.00. Upon returning to Jiffy Lube I was told that I would have the amount paid for the filter deducted from my bill. While checking out, I was given a $2.00 credit. Paying $100.00 for an oil change is outrageously overpriced. The KIA dealer charges $68.00. Unfortunately, the dealership didn’t have an appointment available today. Going forward I will not be utilizing your services, and will make my friends aware of the rip off prices you have.
Quick and efficient.
Excellent customer service!!!
Professional service with good customer interfacing
Gentlemen are very friendly and professional, they work fast and are very efficient. Facility is very well kept, the waiting room has a relaxing atmosphere. Not pushing sales pitch on service that is not necessary. I have recommended this location to many of people.
Fast and excellent service
Better customer service next time.
Everyone is very nice and professional. They respected my wishes to only address my oil change at this time.