based on 3561 ratings.
What our customers think of us!
The following comments were submitted by our customers when asked to provide feedback on our service. In the interest of transparency, we present these comments as provided except that personally identifiable information has been hidden unless the reviewer has requested their full name be included with the review. No unfavorable comments have been removed.
Workers are so friendly
staff were friendly and helpfull
Asked for a simple oil change, filters were pulled out. Obviously to up-charge me but does the include breaking my glove box so it doesn’t close?
I drive a manual transmission. With that said, I'm always concerned when another person drives my car. Upon arrival for my oil change and tire rotation, I was met by a young man who let me know that he commutes to work in a manual. Was pleased to hear this. The remaining staff did was nice and the service fast.
Quick service
Techs were honest about services needed.
Good service, nice crew
I didn’t have a great experience at Annapolis jiffy lube. I’m not sure why they don’t allow people to stay in their cars for just a regular oil change. I tried to figure out pricing information in the office, but the workers wouldn’t give me the options until they already emptied the old oil from my car. I watched some of the worked eating McDonald’s French fries while they were working on my car. When I got my car back, there was a mixture of motor oil and French fry oil on several surface of the car including the seat, steering wheel, start button, door handles, etc. I was disappointed with the service and do not plan to come back again. Valvoline takes about half as long to complete the oil change and they allow you to remain in the car.
Your customer service is not good
Speed of service.
Everything was great! Good customer service! Polite.
Very friendly and fast
The service was fast and the staff was very professional and friendly.
I really feel that my overall interaction at this location was terrible. Long story short I was sold a more expensive oil change and then upon checkout I asked what the oil on the screen was and it was not what I asked for. They checked with the actual person that did the oil change as well as the gentleman that sold me the more expensive oil change and they were beyond confused themselves as far as what was used. I paid for the cheaper one that they rang me up for on the register and left. That was the initial complaint. But noticed today that their carelessness left oil streaks all over my hood and drivers door. I’ll definitely not use this location again and urge others not to as well.
They were very fast and professional!
- Quick, staff was v helpful, and they worked within my budget
Car leaked after oil change
Fast, courteous service.
Fast service, great staff. Thanks
Friendly and Fast Service!
The people were very professional
Everything went well.
The only thing I found unusual was that the technician who review my car's recommended maintenance schedule with me sound live he had memorized a script word for word.
Nothing wrong with this, but it sounded a little strange--as if I was listening to a telemarketer.
The signature service
The quality service and excellent team work! Especially Chris! Great customer service couldn't ask for better!
Everything
Provide a detailed explanation. They were very friendly and courteous.
I’ve taken my vehicles there for years. I own a landscape company. The guys are always very good and efficient.
They added a dipstick replacement to my charge. My dipstick was unbroken when I checked my oil before arriving.
My experience at the Elkridge location was wonderful! I came in for an oil change and everyone was so helpful and efficient; they got me in and out within 30 minutes. Tim was outstanding and went above and beyond with alerting me about other issues with my car and how I can go about them. I highly recommend!
Everyone here is so nice. They always take good care of my car. They don't try to sell me things I don't need and give me recommendations of what I do need. Highly recommend!