based on 7075 ratings.
What our customers think of us!
The following comments were submitted by our customers when asked to provide feedback on our service. In the interest of transparency, we present these comments as provided except that personally identifiable information has been hidden unless the reviewer has requested their full name be included with the review. No unfavorable comments have been removed.
Friendly, efficient, and caring
Great service but tire rotation is overpriced
Quick and efficent.
The service performed on my vehicle was fast and the wait time did t take long.
The coffee. Also the oil change was efficient. A little costly though.
Friendly staff
Everything decent, i wish the sitting area was bigger
Fast professional service, they get you in and out in a "Jiffy"
I was in and out in about 12 mins. The technician was thorough and informative and gave me just what I needed; an oil change, a cabin filter and an oil filter.
I do like customer service was very respectful and they were prompt in service hope they stay that way because I hear Jiffy don’t do what they supposed to do but this Jiffy was very professional
Great Quick Service. Friendly employees
I received a ol changed today but i never received my sticker for the window on when i need to come back
Service was great but didn't put air in my tires.
took close to an hour and I was 3rd in line, prices increased for oil change, oil and shop expense -and charge for premium oil
The customer service and details in information
Every time I stop by jiffy lube for an oil change I am immediately met by one of the associates who is also always courteous and asked me what I am there for and has me on my way in no time at all. Always professional
Everyone was very nice and extremely helpful especially the lovely lady who checked me out
The person who handled my car didnt even ask me what oil i wanted to put, just put a random oil and came and told me it was done, I could not understand his English at all either, overcharging like crazy
I really enjoyed coming to Jiffy Lube in Crofton, MD. Service was impeccable. I love the fact that, if I don't particularly like the oil options provided, I have the option to bring my own oil. I requested to have an addictive added during my oil changed and of course Jiffy Lube obliged with my request. Thank you Jiffy Lube for accommodating me, it really meant a lot. Until next time, keep providing extraordinary customer service!!
I like the service and attention, the team at that location is very good, which is why I've been coming here for over six months. I usually got my car oil changed at the one on New Hampshire Ave! but the service there is terrible.
Didn't take a long time to get it done
Great customer service
Friendly and relatively quick service. Been using this location on and off for many years.
Excellent customer service.
Too expensive. Plus they constantly keep trying to upsell other options and are pretty pushy about it.
Quick reliable service
The gentleman were professional, knowledgeable. They didn’t keep forcing any additional services beyond what I wanted.
I am disabled . My grand daughter took my car . . But I can tell you that I always take my truck /car to JL because of the good job that they do .
I always forget this, but you basically ambush the customer when deciding what to fix. I come in to get an oil change and a bunch of graphs are put in front of me to show why I need to do a bunch more than I planned on when I came in. I am not sure what I am looking at, yet they are the basis to explain to me why I need to pay almost 2x I thought when I walked in.
At my old shop, although I may pay a similar price, I didn’t mind because I understood what I got and why I needed it. I usually leave curious if I really needed what I just received. Only benefit of here over my old shop, I can drive in here for any appointment.
I still refer people to my old place, Chesapeake Import.
They did an excellent job