based on 4975 ratings.
What our customers think of us!
The following comments were submitted by our customers when asked to provide feedback on our service. In the interest of transparency, we present these comments as provided except that personally identifiable information has been hidden unless the reviewer has requested their full name be included with the review. No unfavorable comments have been removed.
Staff was extremely nice, the place was clean and they were pretty quick.
Was quick and very good customer service
I asked the intake person if they could show my grandson who is 17 where you put transmission fluid if needed. I asked if someone could do it when they finished and brought the car around. It would have taken maybe 2 minutes to lift the hood and point to the place. I was told that the manager said no as you do not provide training and I would have to go elsewhere.
No wait
I took my car in for an oil change and filter on 9/18/25. I have a 2023 Nisson Rogue. The mechanic advised me that I didn’t need a filter change as it was in great condition which he showed me and the car would be ready in about 15 minutes after oil change. Once the service was done the mechanic came out to tell me that I had a crack in my oil pan and I would have to get that replaced at my dealer. I said ok. However I got to thinking later that evening why would you change my oil if it would just leak out or be emptied to replaced the oil pan??? I paid for service that was not necessary based on the condition of my oil pan? I deserve a refund!
Greetings: I understand the cost of living has gone through quite a bit; nonetheless, I am retired, 😔 I didn't get my discount, although I asked.
The environment there was wonderful. Everyone was enjoying the work they were doing. They made me feel good about the work that they were doing on my 10 year old car. I know nothing e
Customer service was wonderful
The workers were very kind and respectful.
The service tech greeted me as soon as pulled into the shop. Their were courteous and did the service to my vehicle in a timely manner
Manager brian
Friendly and helpful associates.
No need for appointment.
It was recommended that I had services that I didn't need. Previous service records indicated that some maintenance be updated, and so I was told how terrible, dirty, and sluggish my brake line, antifreeze line, and oil were. No one actually looked. I purchased my car 21 days prior to me coming in and my service records from the dealership indicates these items were taken care of for my pickup date. With Jiffy being reputable, I believed them and had the $500 worth of recommendations completed. I went back to the dealership furious and they presented me with the afore mentioned service record.
Fast and included use of a coupon
Service was great as always and Heather was so nice explaining me many things regarding future recommended maintenance for my car. Grest service, great team!
All service was fast and the people working were pleasant and knowledgeable
Very efficient and business like
I feel like $100 for a synthetic blend is just outrageous. I will not be back.
Nothing very informative with everything
Customer service was great ,they helped me understand everything that was going on .
Fast seevice
It was quick and everyone was very nice
I was disappointed to find that the radio station in my vehicle had been changed after my most recent visit to this location. I expect my vehicle to be returned to me exactly as I left it, and I was not pleased that this detail was overlooked.
The only reason I continue to return to this particular Jiffy Lube is because of Mr. Brian Parsons. He has always been professional, trustworthy, and a pleasure to work with. Because of the confidence I have in him, I have brought all of my vehicles here for service, recommended this location to my son, and even brought my wife’s vehicle as well.
However, if Mr. Parsons were ever to leave this location, I would no longer return. I value consistency and respect when it comes to my vehicle, and I hope this concern will be addressed moving forward.
Location: 301 2nd Street, Laurel, MD
Fast service and communication was very good
The staff was pleasant and very professional
10/10
I came to have work done on frint brakes and cleaning of front light cases. The cases are all scratched from the inside, one not even properly cleaned and the car left dirty with soap stains drizzeled from the cleaning. I hane photos to show it. Not the quality work I was expecting. I hope that at least the brake job was done properly.
Sincerely,
EmmaCervone
Quickest jiffy lube oil change I’ve ever had!
Service is very good, there’s not a long wait
I specifically asks what it would cost 3 times before allowing them to do my truck after confirming the price would not be more than135i told them to proceed, they finish and come out and tell me its $256! i said you quoted me this amount for the oil change, well i made a mistake.
I had to argue and still had to pay over 150.
This is after taking another car there last month they trued to tell me i needed things that i didn't and left greasy Last name removed prints all throughout the car. This will be my last trip to Jiffy Lube!