based on 2125 ratings.
What our customers think of us!
The following comments were submitted by our customers when asked to provide feedback on our service. In the interest of transparency, we present these comments as provided except that personally identifiable information has been hidden unless the reviewer has requested their full name be included with the review. No unfavorable comments have been removed.
I strongly dislike being upsold on services. It feels annoying and, frankly, predatory—especially toward women who may be pressured into paying for things they don’t actually need. I’m from Southern Virginia, where people are used to working on their own cars and understanding basic maintenance. Hearing a service advisor tell a woman that her air filter needs to be “repaired,” or that she must use European synthetic oil, was incredibly frustrating. Because of that experience, I won’t be returning.
Good employers
It was getting dark and I had a splitting headache but needed my oil changed and my taillights replaced. The cashier came out to raise the lights. I asked if she could leave it dim until I'm done because of my headache and she said sure no problem. Also made a fresh pot of coffee for me to see if the caffeine would help with the headache and it did. Kudos to her for great customer service!! Thank you 😊
Friendly staff and prompt service!
Customer services wasn’t satisfactory
They were really professionals and they had the ability to make the job very fast.
This particular store stripped the oil pan drainage bolt hole. Now they put in a universal oil plug and it leaks oil. I would like a response to this matter
The efficiency, friendliness, professional attitude and reasonable price for the service that I received.
Helpful informative staff
Quick service as requested
How quick it was.
Chaun always gives me good advice!
I was in and out convenient.
Done quickly
Excellent
great service, efficient service.
Horrible service and attitudes
In and out quick!.....Staff is knowledgeable and friendly....
Everything
Fast and efficient. They met all of my expectations. If you need an oil change or other minor repairs, this is the place to go.
Efficient, helpful suggestions
Great customer service
Owings Mills didn't vacuum my car even though I requested it they are very rude and lazy the whole team.
Their courtesy
Friendly professional, nice people
It was my first visit and I was made to feel welcome. Service employees were friendly and helpful. Surprised at the little time to get the job done. Cost for job was reasonable.
Go away
Everyone was welcoming and professional.
Workers were professional and I didn't have to wait long with them being busy