based on 3707 ratings.
What our customers think of us!
The following comments were submitted by our customers when asked to provide feedback on our service. In the interest of transparency, we present these comments as provided except that personally identifiable information has been hidden unless the reviewer has requested their full name be included with the review. No unfavorable comments have been removed.
Kind, courteous, professional service. I'm usually skeptical when I take my car in for one thing and end up needing 4, but the gentlemen I interacted with were respectful, willing to explain, and not pushy at all.
Good customer Service
The quick service and inspection checks to ensure car safety.
The service representative that I worked with was very pleasant and professional (Can't remember his name...Taysean???)
They were very friendly, fast and took great care of the car. The only thing was that they changed the back wiper and when I opened the back later the clip that covers the bolt was gone. I’ll have to look at buying a new one. I’m sure it was an accident but I’ll always take my car there, they’re nice .
This location is always clutch. They always listen to the customer while providing excellent customer service. Always professional and friendly. Everyone is always in a good mood. Everyone there deserves a raise! I make sure to bring all FIVE of my family cars here whenever they need something.
Based on what mileage was on the car, it was recommended that I get new brakes and rotors and spark plugs for my vehicle. Something did not feel right to me and I took the car to the Lexus dealer and they said I did not need those items as of yet. If he would have checked my spark plugs he would have seen that they were not OE, he did not take my tires off to really inspect my brakes. Using the words recommended or we recommend are sales tactics for more sales. Also they left my reservoir cap off. I had to purchase a new one from the dealer. They did refund me my money on that.
Whomever the technician was that serviced my vehicle the last visit. I wouldn’t ask for him to service my vehicle again. Versus reviewing my account/profile to identity which services to offer. I guess he was under the impression that as a female I’m oblivious to my vehicle and the services it’s received. This is also the third or fourth service at the location upon departure I have to request service mileage sticker in my car window.
Friendly and proactive service
Owings Mills J-Team Rocks!
Great customer service!
This is just an average of my many experiences.
Last time was great.
Time before that, unnecessary up sales tactics.
Tyrell was very helpful and has a BRIGHT future! Service was great and my car is running like a CHAMP!
Promptness
I was immediately greeted, friendly smile and a professional , "how can we help you today" . The process was as smooth as it was the first time I entered a Jiffy Lube when the pricing was at $ 19.99, for an interior vacuum, window wash and a oil and filter change.
I stopped by for an oil change. They took my car after about a 10 min wait and got the oil changed.
Work was done in a timely manner without an appointment
Great service
Team was professional, informative, and fast.
They were very quick and did a great job.
Quick and Clean
The Jiffy Lube service was excellent: courteous, efficient, and speedy. I have already recommended this Jiffy Lube establishment to my friends and family.
Part from glove compartment (damper?) left on passenger floor mat.
No sticker placed in window for reminder/mileage.
Very courteous
My recent visit included a tire pressure monitoring system sensor replacement. The Laurel location was unable to fix the light on the dashboard after the replacement. The technician went above and beyond to locate a location that had the correct tool to fix the issue. The technician even scheduled my visit to another location. I will always recommend Laurel Jiffy Lube to others.
Fast, easy and professional
I was disappointed with my recent visit because the staff recommended unnecessary services, which felt like an attempt to take advantage of me. Additionally, a worker broke a brake component, claiming it was wear and tear, causing a routine oil change to take over three hours. To make things right, I’d like a 50% discount on my next oil change. An email follow-up is preferred.
The service is always quick and everyone is always friendly and helpful at any visit.
Everything!!! The staff is tight! Sharp! Efficient! Knowledgeable! Keeps my vehicles up to date with service needs.
Friendly staff