based on 337 ratings.
What our customers think of us!
The following comments were submitted by our customers when asked to provide feedback on our service. In the interest of transparency, we present these comments as provided except that personally identifiable information has been hidden unless the reviewer has requested their full name be included with the review. No unfavorable comments have been removed.
By far the best visit I've had in a long time. I was very impressed with the gentleman that helped me...I'm sorry but I cannot remember his name. The service was quick and he was extremely professional
Great and friendly
I asked for a tire pressure check and fill up when I checked in. This was not done despite the mechanic saying this was standard procedure. Front wipers are worn and needed replacement. One of the headlights was out. None of this was flagged, which are things my regular Jiffy would have brought up. Instead, this store tried to upsell me on a differential oil change which I refused. I just felt the team just went through the motions and didn’t feel confident about them.
The staff was friendly and very knowledgeable. The shop was clean and the service was fast.
I absolutely adore their fantastic sense of humor and top-notch customer service. They totally brightened my day.
The vehicle invoice misreported my vehicle's mileage by about ten times the actual mileage.
The typo isn't troubling. To err is human.
What concerns me is that this misinformation might get reported to other companies. Selling my vehicle might become more difficult because a dark cloud hangs above it. I hope I am wrong, but, right or wrong, that is my concern.
Other than that, I appreciated the fast, friendly service offered at a reasonable price.
Thank you.
The staff is always friendly, efficient, and communicates well. We regularly use this location and have been happy with the staff and service.
Quick and easy!
Quick in and out. Good fast service.
excellent svc
Prompt service. Friendly helpful staff.
The men in the shop, who appeared to be very young, were very courteous and knowledgeable. They displayed a level of customer service and professionalism that is rare these days. They made my experience pleasurable. I will definitely visit this shop for my next oil change.
The team did a great job and performed the service very well. They were informative and effect.
The entire staff gave tremendous customer service !
Professional, fast, high quality products
Bruce and his team were great!
Everything from start to finish was very professional, timely, and courteous staff. Enjoyed the visit.
Good service & very professional.
fast, courteous service
Fat repair of a tail light. In and out within 20 minutes!
The employees was very kind. I was in and out. And I had a lot of respect for their customers
THE TECHNICIAN WAS VERY KIND, HE KEPT ME ABREAST OF WHAT THEY FOUND AND WHAT THEY WERE GOING TO DO AND ONCE THE SERVICE WAS COMPLETE HE THANKED ME FOR COMING IN AND TOLD ME TO ENJOY THE REST OF MY DAY.
Excellent, courteous, fast service. Very good communication, respectful. Great place to go for service. Very pleasant staff! Jim Last name removed
Service
Kindness and detailed conversations about my car troubles.
In addition to a routine oil change, they were able to quickly diagnose my "check engine" warning and fix the problem.
Hello,
The tech did not listen to me. I repletely had to ask for an oil change and that was it. He attempted to talk me in circles and kept adding items to the estimate that I did not want or ask for while be condescending. He also moved the computer screen so I could not see what he was adding. He also said my windshield wipers were bad. I informed him that I had them replaced 2 months ago. He ended up replacing an air filter that I did not ask for. He said he was going to put the air filter on the invoice as a recommendation. I was shocked to see I was charged for one. You may email me.
Thank you, Name removed
Always fast and knowledgeable service.
I liked that everyone was pleasant and greeted me upon entering the facility. I also like that service was fast and the rep explained what was done and needed to be done.
Sometimes they forget to top off my wiper fluid, reset the oil change reminder, or give me a new sticker. My oil was completely empty before the next service was due which makes me wonder if they really gave me the proper amount to begin with. Good thing my husband checks it regularly!
I had a coupon I got online. Granted, it said at participating locations when I was greeted, I showed the coupon to the attendant, but he said show that to them at checkout, only to find out it was not accepted at that location. The primary reason for going to Jiffy Lube was because of the coupon. Had I known it would not be accepted I would’ve gone somewhere else.
I can see why you would not want to fix this “problem,” but the right thing to do would be to have the attendant greeting the customer be able to say whether or not the coupon was acceptable, rather than waiting to find out at checkout..
The issue was not the expiration date, it was the fact that it was for a different geographic location, which was not clear to the customer on the coupon.
I’m may choose a differentcompany with a coupon next time.