based on 2126 ratings.
What our customers think of us!
The following comments were submitted by our customers when asked to provide feedback on our service. In the interest of transparency, we present these comments as provided except that personally identifiable information has been hidden unless the reviewer has requested their full name be included with the review. No unfavorable comments have been removed.
Got in and out in a flash thanks to the team
I don't feel like the weather was bad enough - as in not currently raining and not extremely hot - to not do the vacuum or windshield, but other than that it was what I expected.
Fast and awesome customer aervice
You said I need to change my oil every 5,000 miles but Toyota web site says my hybrid rav4 can go 10,000 miles before changing the oil. What gives?
The first 15-minute oil change I’ve received from the Jiffy Lube chain—I was impressed! The greeting mechanic was nice and personable as well as there were kids toys my daughter could play with in the waiting room. I’ve been going to another Maryland jiffy lube location for the last 2 years and never received such fast and comfortable service; even the waiting room environment felt more relaxed! I’ll be back for sure!
Fast & Efficient
You did not have the required air filter for my truck. Additionally, have you checked the price of a cabin air filter? Please don't tell me you don't control prices.
On a positive note, the young man explaining the air filters and price was very polite. Once he gets a little longevity at the shop, he will be able to speak with more conviction. He is a nice guy.
Great customer service!
Great service
Your Customer Service is Outstanding but l feel as though your price was too high for a simple Oil change
The pleasantries of the staff
Excellent customer service .
Very quick service, nice/ friendly people.
Great visit and timely service
They didn’t fill up my windshield wiper fluid like I’m used to. I have to take an extra step to go buy some and fill it myself. I paid all that money and didn’t get what I fully paid for.
Quick, efficient, friendly service.
Did work very good
Very professional and responsive.
Yes
Dry nice and didn’t have to wait long
Customer service was excellent. Thanks to the team
Super
Quick service, discount, honest employees -Great overall service!
Didnt clean windows
The entire staff was polite, professional, and courteous.
Great communication.
Thorough inspection
Only issue I experienced with this shop is it needs better waiting accommodations, too many people waiting a in a very small area and the pull up back area is too small. The staff was polite and helpful so I would recommend Jiffy Lube but to a different location due to the inadequate space reason.
As always, great service, excellent work
Fast and efficient