based on 2672 ratings.
What our customers think of us!
The following comments were submitted by our customers when asked to provide feedback on our service. In the interest of transparency, we present these comments as provided except that personally identifiable information has been hidden unless the reviewer has requested their full name be included with the review. No unfavorable comments have been removed.
Quick and friendly service. Knowledgeable staff.
Fast and efficient that is the reason why I go there
Very Convenient Respectful Location.
The prices for the services at Jiffy Lube are ruinously high. I do not blame the location but I do blame the company. I was quoted starting at $69.99 for a cabin filter, I stopped at Advance auto parts, 1/4 mile down the road, their highest rated one was $20.99 and most expensive was $29.99. I wanted to get my front and rear differential's serviced but was quoted over $150 each. Valvoline, 3 miles down the road by Bowie Stadium, quoted me $119 for each. I was quoted $453 for full synthetic oil change, front differentials, and rear differentials.
When I questioned the price the employee tried to tell me the prices were high because of Covid. Covid was several years ago and that is not an acceptable excuse, don't blame him for trying to give me an answer to something he does not have any control over. (Employee did speak with the manager and about 5 minutes after refusing the service he offered me $30 off the differential service.)
Unfortunately I can not afford to use Jiffy Lube anymore. I realize the roughly $2k I spend yearly on both cars is not a lot and will not effect your bottom lin. I understand Its a business and business make money but I can not support a company that does it in the way Jiffy Lube is. For the record I have been using this Jiffy Lube location since 2011 when I moved to Bowie and Jiffy Lube over all since 2003 when I moved to Maryland.
Great customer service
No long wait times, knowing that you have the past records on the car and service needs
This is a great place to get your oil changed and for other auto services. What I liked about this place is that there is absolutely no pressure and no up-selling. Most auto repair shops are always trying to upsell. In fact, he told me that my air filter is clean and does not need to be replaced.
Friendly, fast and efficient.
Treated with professionalism, quickly and pleasantly greeted, reasonably quick check and service, and vacuumed floor mats. Please continue the generally good service.
The employee was very nice, courteous and informative. They seemed to do a good job with the oil change but your prices are way too high!! If my oil change light hadn't been on for awhile, I would have gone somewhere else rather than pay $90 for an oil change!! I can assure you that I will not make that mistake again!!
For kindness, agility, good service delivery!
Very fast and easy
Technicians worked efficiently and provided details of the purposed additional services.
Muy buena atención.
Provide full and accurate manufacturer reccomendations. The service your team recommended to me was only necessary if I hauled heavy loads, use a car top carrier, or used my vehicle to tow, none of which I do. I listened to your team's recommendation and paid for something I did not need.
Great service as usual
Everything! their system is Amazing. From the time you pull on the lot. My recent visit was the fastest oil change I've ever seen. The organization of equipment is like an assembly line. I've been there 2 times before and same thing. The most amazing thing is that they are open on a Sunday. OMG! Kudos the crew and the company!
Fast
Customer service was great. I was very happy with all.
Everything
Never been to a Jiffy Lube ever. Great customer service, pricing was competitive and the entire process of how the operation/ model of the structure is a great idea. In and out so quickly. Definitely going back again today to take the wife's car in! 2 days in a row of Jiffy Lube! It's like an amusement park!
Prompt and courteous
They informed me of any other problems the car had very friendly and quick with the work
They were fast and professional
One stop shop
Great oil change cheap nice perfect
Prompt services!
Courteous personnel and fast service.
Friendly staff & quick service!
Advice about brakes, good service, quick, friendly staff