based on 2672 ratings.
What our customers think of us!
The following comments were submitted by our customers when asked to provide feedback on our service. In the interest of transparency, we present these comments as provided except that personally identifiable information has been hidden unless the reviewer has requested their full name be included with the review. No unfavorable comments have been removed.
The servicemen were very courteous and professional. The service timing was prompt and completed satisfactorily. Great team at Pikesville.
Yes Awesome service and Customer service Excellent..
Friendly, fast and professional
I have been using this location since 2008 but lately have become disappointed. They are charging way too much which is probably due to having too much staff that stand around not doing much. My last oil change and tire rotation took 30 minutes with no cars ahead of me and was going to cost $160 until I complained. The other car they were working on almost slid off the lift and they mentioned nothing to the owner. My receipt said they vacuumed my vehicle when they clearly didn’t. I sat there watching a bunch of employees standing around my vehicle doing nothing so now I’m wondering what else did they lie about?
Everyone there was very helpful thank you
my oil change was done quickly and they answered any questions i asked .would recommend them to my family and friends
It is local, I use it for work and personal.
I was greeted promptly and the series were clearly explained. The waiting area was clean and comfortable. Some additional services were suggested. One I accepted and others I did not. But I did not feel pressured into services I did not want. The time to complete the service was just what I expected
Enrique , Seth and Edwin were very kind and helpful. This was my first time coming to Jiffy Lube and I’ll be coming to this location again
very friendly, efficient, fast service
Quick and friendly service
Resolved a potential issue with oil leak
First time customer. Didn't realize that you did a check list for so many things. I keep a close watch on my car needs and appreciated the list of info. And what might need done in the future.
Prices for an air filter replacement are outrageous
the customer service was great!
Labor cost might be high, but as the customer I don't know what is competitive. Service is fast and convenient and the staff is nice and professional. Would recommend to someone needing fast and convenient service.
Customer service, techs told me my one strut mount needs replaced, fast service.
Very quick, friendly, professional service. Thank you.
Over filled oil. Overfilled tires. Left something loose in engine bay. Something rattles when going over bumps now.
It is always good to go there. So competent and so quick.
My vehicle a ford escape mileage requires for an oil change is 10,000 miles. The policy listed on the wall is incorrect. Fix the policy.
Quick and polite service
TOOK CARE OF ME PERSONALLY IT'S SEEMED
Great job with the crew always a pleasure to visit there for car maintenance, never have had a bad experience… Walter is the best !!!
its ok
It was great. Good quotes and honest
Give an approximate wait time when customer pulls in??
very kind and attentive
Got me in and out.
Great TEAM!!