based on 4378 ratings.
What our customers think of us!
The following comments were submitted by our customers when asked to provide feedback on our service. In the interest of transparency, we present these comments as provided except that personally identifiable information has been hidden unless the reviewer has requested their full name be included with the review. No unfavorable comments have been removed.
All is well
I brought my car in for an oil change only (and the topping of fluids, air in tires and most importantly after oil change, a vacuuming of my car.
It was early in the morning and a mechanic was running late to work. To compensate the garage being short handed, my extremely messy back seat was not vacuumed.
After asking about vacuuming before paying, I was told this and my car was brought back into the garage and taken care of. (Actually, I should have scored them higher for doing this in a FRIENDLY manner)
Also, no questions were asked of me about my wishes or my car's performance.
I'll certainly be back; I've been using the Pasadena JL for many, many years.
IMO just because a shop is short handed, the customer should not be short changed, unless a big $ discount is given.
Thanks for letting me explain my experience. BTW, I was not disappointed
It’s not so much a disappointment it just the cost of how much an oil change cost now. I mean I understand labor cost and cost of the product but over $100 is a bit crazy to me. The jiffy lube staff in Annapolis is so kind and this is no reflection on them at all.
Service was great!
This wasn’t so much about changing, I just never tell someone that they’re a 9 or 10.
They typically stop trying once you do.
Just keep on with what I’m used to and I’ll keep coming.
The entire experience, from start to finish his pleasant and fast. The whole team there is very professional and very friendly.
Always Fast and Friendly Service! Plus, reasonable prices!
Quick
Treat me like a person and they are really nice.
Great service
Fast friendly service
The technician was informed patient and kind.
Anton is certainly an asset at this Jiffy Lube location. He was professional, efficient, and personable. It was a wonderful customer service experience.
Quick,informative, and professional
Great Customer Service
Convenient location. extra hours. fast service
Was gotten into an open bay in a timely matter. Was given a discount as a often returning customer.
This particular Jiffy Lube was outstanding. The team gave me quality service, and they even vacuum my car out WOW. I can't believe they did that awesome. To take the time to vacuum my car out meant a whole lot to me. Not too many full-service companies do that now. I really appreciate it.
To all the hard-working men that work at this particular Jiffy Lube. If no one else has told you fantastic work.
Thank you, guys,
The team was amazing! Fit me in a did a fantastic job on my brakes!
Awesome / friendly service. Thank you
They are the best. They always take good care of ya!
Very pleasant
Convenient
Always polite and timely. Only problem I've ever had in 6 years is mechanic forgot to reset my oil life on computer once. Only oil change shop i use, Very pleased.
Great, fast service.
Quick, efficient service with polite staff.
Fast and friendly service.
Great job. Very attentive
The staff greeted me upon arrival. They are very knowledgeable, professional and honest. The location is clean, comfortable, provides refreshments and is well maintained. They treat everyone with kindness, dignity and respect. They offer specials and honor coupon codes. I recommend this location for service if you want the job done right with efficiency and quality!
Friendly & Professional Service