based on 3504 ratings.
What our customers think of us!
The following comments were submitted by our customers when asked to provide feedback on our service. In the interest of transparency, we present these comments as provided except that personally identifiable information has been hidden unless the reviewer has requested their full name be included with the review. No unfavorable comments have been removed.
Friendly,efficient
The fast service and the customer service is awesome. Very friendly staff.
Friendly stall clean waiting room
Very pleasant and quick when it use to be a long process. Now you’re in and out with no problem.
Efficiency and clear & concise consultation.
The guys at Jiffy Lube on West St Annapolis take care of my whole fleet of 25 trucks and they do a great job
The Crofton Jiffy is incredibly customer oriented.
Everyone is so friendly and have great attitudes. I will always come to this location.
I genuinely like jiffy lube and have used it for many years. I was a little disappointed however this last visit when my spouse showed the person ringing her up the $10 off coupon, but it was never applied, so I ended up paying more than I wanted.
Very professional i
El excelente servicio, siempre son amables, eficientes y rápidos, buena calidad de producto
It was quick & I had a $10 off coupon. Nice vacuum and windshield jobl, too.
Good service and timely
The staff is always helpful and explain all the work they are doing.
They were very friendly and service was done quickly, not a long wait.
Fast. No pressure to buy more.
Quick, polite. Greg was very helpful explaining what needed to be done and what they did.
Friendly and went out of their way to service my car.
I have not had working air conditioning all summer. I came to Jiffy Lube, had diagnostic done and was told I need new compressor. After just under $1,000 later . . . I had cool air for maybe 3 days. I've been back and forth to Jiffy Lube multiple times. The 3rd or 4th time, I was told it's a leak in some hose. Some kind of solutions was flushed through to hopefully plug the leak. That didn't work successfully either. I haven't been back since, not because I have air condition but because I don't believe they know what they're doing or what the problem is and now I've spent $1,000 for nothing! I doubt I'll be going back for any service at this point. I gave a 2 because the men were friendly but what I need is A/C.
Good customer care, fast and good quality service
Very quick, great service.
The service was great and Greg kept me informed about my vehicle and showed concern about safety and recommended brake pads for my rear wheels. Thank you
Tires were inflated wrong. Two were inflated to 45psi and two were inflated to 35 psi. When I returned to the jiffy lube to have them correct it, the worker was quite rude insisting that I had to drive on it further and saying he wasn't the one who did it so it wasn't his problem. Also, he was smoking inside the shop and around the area where the inflating was done. No one should be smoking near flammable products or around where the tires are inflated. It is not safe for the customers or the employees. The supervisor did apologize and said that part of the problem was that the tire gauges needed to be replaced. The supervisor did his best to correct the issue and apologize and said he would counsel the employee regarding rudeness. My issue remains to be the lack of safety precautions. Both for the customers and the employees.
The staff was friendly and informative. The wait wasn't long and our truck runs so much better. We are so thankful to the staff that worked on the truck.
Everything was great
Very friendly and courteous staff. Quick service and only performed the services I requested, but recommended other items for a future visit.
The service was very good. But over $100 for an oil change is too expensive.
Quick easy and painless. Good customer service
Quick. Friendly.
The oil change