based on 3400 ratings.
What our customers think of us!
The following comments were submitted by our customers when asked to provide feedback on our service. In the interest of transparency, we present these comments as provided except that personally identifiable information has been hidden unless the reviewer has requested their full name be included with the review. No unfavorable comments have been removed.
I respect JL's business model - but don't always appreciate the heavy sales push on other items to be replaced. I have a company lease vehicle and the car was held while waiting on some type of approval from the leasing company. After about 30mins - I had to approach the team to ask where my car was that was no longer in the bay. I have the approval numbers on my phone app. but they did not ask for that. Though I had the approval number - and I showed them the list of services on the app needed - they still said they needed approval. They did release my car even though they did get a call back from my leasing company which I did appreciate but they could have informed my earlier of the delay.
The people were amazing, the service was awesome and fast. It was just an overall wonderful experience.
It is freezing in the waiting area. We might as well have been outside 😞
Quick service!!
Very efficient, welcoming and do a an excellent job of explaining the work to be done. Fast service.
The service I received was good, but they moved my driver seat forward and now I can't move it back to my normal driving position. I don't know what they did. My email is Email address removed and my phone is Phone number removed.
Staff was very informative and helping
Thank you!!
Everything was quick and everyone was polite, which I have come to expect.
I replaced windshield washers, which was very expensive considering the cost of the parts and the quickness of the labor. I chose to do it because I was there, but I wouldn't particularly recommend that anyone pay that much for wiper replacement.
I really enjoyed getting my oil changed at Jiffy Lube but was disappointed by the fact that you no longer vacuum the cars. Really, with the cost of the oil change, I could have gone to the dealership.
fast and thorough
All of the services included in the signature service oil change was not included. Paying for a service means that I expected everything to be completed. It wasn't until I returned home that I noticed a vacuum cleaner never touched my floors.
Very nice employee
Needed new wiper blades…guy who helped me was great…put the wiper blades on for me..was fast and efficient
The young men at this location are always friendly and professional.
The kindness and helpfulness that they extended to me. I felt reassured.
Efficient and friendly
Fast and friendly service
The people were so very very helpful also respectful
The greeter was so nice and not forceful when making recommendations. Service was fast.
easy to deal with
I appreciated the kindness, timeliness and knowledge of the staff
Customer service
Very helpful and very kind staff!
it was quick and easy in and out no hassle and vacum my car!!!
Technician was courteous. Speedy service
Professional, quick and all staff members were friendly
The technicians were very polite and fast.
Service
James the current and longtime manager, at this location, is a excellent manager, has always taken of my vehicle , in a timely manner, and has always been consistent , in recommending services that will be a good service for taking care of my vehicle.