What our customers think of us!

Prompt courteous service

Fast and thorough

The attention to my problem was a 10

On Saturday I was in the shop and had an oil change and tuneup for $360.00.I was given a diagnostic and it was determined that one of my ignition coils was bad. They suggested that I get all four done. I went to pick them up from the dealer parts department but they only had 2. I got the 1 because I didn’t want to wait until Friday because my car was running rough. When I returned with the part the technician said since I was just there on Saturday and had a tuneup, he would not charge for the one but would charge me when the other 3 come in. Well I guess the manager perceived that I was getting something for free and said he couldn’t do that and had to charge me for 1/2 hr of labor, which was $75.00. Mind you that it took less than 10 minutes to replace one ignition coil. I could understand if I wasn’t a regular customer and had not been there in the past, but I have 3 vehicles that I have serviced with jiffy lube and had just been there on Saturday and had $360.00 worth of work done. Needless to say I am very unhappy with the apparent lack of appreciation for the years of patronage to your company. I can resolutely say that he may have made $75.00 profit from that small transaction, but he will never get another dime from me or my adult children. I can be disrespected anywhere for free, therefore I will not pay for it. Sincerely Name removed!!!

Quick and easy

Did not receive the services requested.

Great experience. Tech was polite and informative

Doan was very friendly and helpful.

Staff is always professional and friendly. Plus they don't push all the possible repairs on you.

Friendly and courteous staff. Quick service.

Good work

Quick service, friendly people.

They cost me 300$ worth of work to my truck after getting an oil change and the manager was nasty

Told me I needed a serpentine belt

Have coupons saved to the computer. I received my oil change coupon in the mail a day after my visit

Quick

The personalize professional services he answered all my questions check things that needed to be checked for answers. I did not know I needed rear windshield wiper replacement. I wanted to get my car prepared for winter. I received the services. I believe they were great. I had driving Mercedes GLPhone number removed I want to keep my car on the road and in good shape he showed me the specifications for my oil change and that they had met the Mercedes requirement. I am so pleased.

Prices are way too high on filters

quick

The guys that were there the day that I came were unprofessional. I wasn't told how much the oil change would be, they never told me that my car needed a special oil filter and it took a special synthetic oil. I have a new car, so I didn't know. They just did it and said I owed $110. I didn't have a chance to say if I wanted to do it or not

They try to use scare tactics so you’ll spend more money. They told me my air filters needed to be replaced and my transmission fluid was low. I got a second opinion and None of that was true.

Great service team !!!

Reduce the cost a little

El buen servicio comunicacion

Technician did not reset my oil gauge to 100% i had to do it. Too expensive in Owings Mills.

The sales representative said I needed a transmission oil change. I said I thought I did it at Jiffy lube. He should be his database and said I did not. I believe I did. He came back and said someone helped him with the database. I did have the transmission oil changed. He then said I needed some engine cleaning. He did not mention it before. I felt like he was trying to give me something I did not really need.

Please follow up by email

Great service

Customer service was good

Great place and service

Greg was great!