What our customers think of us!

Prompt service and "top offs"

First of all I brought two of my cars for a signature service. One of the cars didn't need an oil change, but the tires needed to be rotated and checked because of low tired pressure. When I asked the young man if he checked the tire pressure he said yea. Once I got home I found that one the tires was over filled with air and had 50 lbs. of air. Now I brought that vehicle for a tire rotation, but I am wondering if he actually did the tire rotation! In addition the wind shield wipers were never checked properly and my other vehicle which needed an oil change, needed a head light but that was never checked ,so I ended up having to buy the headlight bulb. To add insult to this whole situation when, I brought my car back to the Owings mills Jiffy lube location they had the nerve to charge me $30.00 to put the bulb in. Now please correct me, if they had done a proper signature service would they have caught that I needed a head light? I will never bring my cars back to that Jiffy lube location again. I do not have the confidence that they are doing their jobs properly. The young man who worked on my daughters car was not professional and did not do his job with care or he would of caught the windshield wipers and the tire pressure being too much in her tires. That shop needs to be audited or shopped!!! I will take my business to the Jiffy Lube on Milford mill and Reisterstown road in the future or another competitor. I am very disappointed, because in the past, that jiffy lube use to give great service now it has gone down!!!!!

Horrible customer experience. They did not adhere to the expectation they set. Assumptions were made that cost me extra money.

Prompt and professional

When greeted i was kinda chastised for parking out front by the gentleman that came to greet me. He said next time pull around back. While I appreciate the limited parking you have and the annoyance I am sure it is to have to drive around back, I am spending money at your establishment where there is plenty of competition that I can go to. A little more professionalism would be appreciated. He did hold the door for ne but that did start the experience off poorly.

Mr.Brian and his mechanic are the best all the staff was very welcoming and kept me updated on everything that was going on

Everyone was very friendly and helpful. The work was done quickly and I was given a coupon.

it was good services attendant was very accommodating and nice to assist costumer.

Quick and Efficient service

Team is professional & friendly.

It was a good and quick visit. Well done.

It was fast and easy just like i like my women

Sean and his crew are always there to help me out.

Francisco was very helpful and professional.

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They told me they didn't have 10w-30 then couldn't recommend which oil change I should get after not having what my car normally takes and my change oil light still comes on it's been over a week

The staff is warm and welcoming. The work is completed in a timely manner.

Very much welcomed.

Super friendly people and fast service!

They took very good care of me. Very good customer service. I will definitely go back when ever I need service done to my car.

Great service!

Very happy with the Service that I received. The work was done promptly and all employees were very friendly and professional.

I only had specific amount of time. I would come back next day if there wasn't time. The man that checked me in at the garage, said, I can do it, and he did. He was polite, efficient, competent. Wonderful experience. He also processed my payment. Thank you

Awesome customer service

Everything

Fast and efficient. Very FRIENDLY !!

Fast service

Customer service was great.

I brung my car in to get work done after the work my car seem like its breaking down

Fast and friendly service