Jiffy Lube
No Address
Baltimore
MD 21136
United States

Average rating: 9.2 out of 10 based on 3950 ratings.

What our customers think of us!

The following comments were submitted by our customers when asked to provide feedback on our service. In the interest of transparency, we present these comments as provided except that personally identifiable information has been hidden unless the reviewer has requested their full name be included with the review. No unfavorable comments have been removed.

Report a concern   February 2, 2025 — Rated 10 out of 10 by J.R. Altoona Jiffy Lube
What did you like about your recent visit?

Very efficient, friendly employees

Report a concern   February 2, 2025 — Rated 7 out of 10 by D.L. Jiffy Lube of Millersville
What could we do to improve?

Your top off service, my vehicle was not top off appropriately and I was informed but the young lady at the counter and on my receipt that it was topped off. I came home and my husband looked at the jeep and noticed the fluid was not full. Very bad customer service everyone should know what they are doing and do it correctly. I am very upset about this outcome. They did not clean the windows or vacuum the vehicle either.

Report a concern   February 2, 2025 — Rated 10 out of 10 by Q.W.A. Jiffy Lube of Reisterstown
What did you like about your recent visit?

Great customer service, knowledgeable, and the wait time (reasonable).

Report a concern   February 2, 2025 — Rated 10 out of 10 by K.C. Jiffy Lube of Beltsville
What did you like about your recent visit?

Everything, the staff was professional and provided me with a 100% quality of service and outstanding customer service. The staff went over and behind to service me and I appreciate everyone there.

Report a concern   February 2, 2025 — Rated 5 out of 10 by R.N. Jiffy Lube of Annapolis
How did we disappoint you and what can we do to make things right? Please indicate if you would like a phone or email follow-up?

I went in for an oil change....tech showed me how computer on my Honda CVR showed the need for an additional rear end alignment replacement. I asked for cost and was told $159...which seemed high. I looked up the repair on my phone and saw that the estimated cost should be around $90 to $100. But as I had already authorized the repair I was stuck with Jiffy's price...which I paid. But I think I won't be back.

Report a concern   February 2, 2025 — Rated 10 out of 10 by C.B. Jiffy Lube of Elkridge
What did you like about your recent visit?

Great customer service.

Report a concern   February 2, 2025 — Rated 10 out of 10 by J.M. Altoona Jiffy Lube
What did you like about your recent visit?

Quick and professional service. Everyone was friendly and nice to work with. They were very thorough in providing information about ny vehicle.

Report a concern   February 2, 2025 — Rated 10 out of 10 by C.C. Jiffy Lube of Crofton
What did you like about your recent visit?

The friendliest kindest that I received. Thank You.

Report a concern   February 2, 2025 — Rated 10 out of 10 by J.M. Jiffy Lube of Millersville
What did you like about your recent visit?

Quick, in and out. Professional.

Report a concern   February 2, 2025 — Rated 10 out of 10 by B.S. Jiffy Lube of Pasadena
What did you like about your recent visit?

Yeah man, this Jiffy Lube has a great group of Men working there!!!

Report a concern   February 2, 2025 — Rated 9 out of 10 by P.M. Jiffy Lube of Laurel
What did you like about your recent visit?

I liked how they check everything and then let me make the decision. They were courteous and checked in with me often, to let me know where they were with the work. It was a good experience.

Report a concern   February 2, 2025 — Rated 10 out of 10 by J.E. Jiffy Lube of Beltsville
What did you like about your recent visit?

In and out in a few minutes

Report a concern   February 2, 2025 — Rated 10 out of 10 by T.F. Jiffy Lube of Millersville
What did you like about your recent visit?

Great as always!

Report a concern   February 2, 2025 — Rated 10 out of 10 by R.R. Jiffy Lube of Crofton
What did you like about your recent visit?

Very professional & friendly

Report a concern   February 2, 2025 — Rated 9 out of 10 by K.C. Jiffy Lube of Pasadena
What did you like about your recent visit?

Fast service and everyone was friendly. Thank you

Report a concern   February 2, 2025 — Rated 10 out of 10 by S.P. Jiffy Lube of Elkridge
What did you like about your recent visit?

Great customer support!

Report a concern   February 2, 2025 — Rated 5 out of 10 by K.E. Jiffy Lube of Laurel
How did we disappoint you and what can we do to make things right? Please indicate if you would like a phone or email follow-up?

Overcharging for standard services that cost far less at other, surrounding shops and trying to swindle customers into getting other services not needed.

Report a concern   February 2, 2025 — Rated 10 out of 10 by M.T. Jiffy Lube of Pikesville
What did you like about your recent visit?

Everything

Report a concern   February 2, 2025 — Rated 8 out of 10 by S.P. Jiffy Lube of Glen Burnie
What could we do to improve?

I wasn't as pleased with why most recent visit. They usually do a better job wiping down inside the car and doing the vacuuming but it didn't look like they even touched it.

Report a concern   February 2, 2025 — Rated 10 out of 10 by W.F. Jiffy Lube of Severn
What did you like about your recent visit?

I like that jiffy lube location. They do a great job. All of the men do a great job. Thank you very much for the excellent service.

Report a concern   February 2, 2025 — Rated 10 out of 10 by D.C. Jiffy Lube of Pikesville
What did you like about your recent visit?

it was fast and convenient

Report a concern   February 2, 2025 — Rated 10 out of 10 by M.B. Jiffy Lube of Beltsville
What did you like about your recent visit?

The staff at Jiffy lube were very kind and acted quickly to service my car. They were respectful and very helpful to me and did excellent work.

Report a concern   February 2, 2025 — Rated 10 out of 10 by M.L. Jiffy Lube of Glen Burnie
What did you like about your recent visit?

Nice labor o site everyone is so nice educated and respectful thanks more people like 👍

Report a concern   February 2, 2025 — Rated 10 out of 10 by D.F. Jiffy Lube of Pikesville
What did you like about your recent visit?

All the guys were very professional, polite, respectful and knowledgeable.

Report a concern   February 2, 2025 — Rated 1 out of 10 by J.S. Clarksville Jiffy Lube
How did we disappoint you and what can we do to make things right? Please indicate if you would like a phone or email follow-up?

Their oil’s quality only last for 3000 miles for a fully synthetic accounting to their expert, lots of hidden charges. Not recommending it to anyone

Report a concern   February 2, 2025 — Rated 10 out of 10 by K.M. Jiffy Lube of Annapolis
What did you like about your recent visit?

Super convenient, easy, Greg was super friendly and explained every thoroughly.

Report a concern   February 2, 2025 — Rated 10 out of 10 by R.A. Altoona Jiffy Lube
What did you like about your recent visit?

Super quick and easy!! The guys there were friendly and knowledgeable. Thank you!!

Report a concern   February 2, 2025 — Rated 10 out of 10 by R.V. Jiffy Lube of Dundalk
What did you like about your recent visit?

Tyrell the associate that I dealt with was pleasant and cordial! He helped get me in and out expeditiously and I'm always short on time, so most appreciative

Report a concern   February 2, 2025 — Rated 3 out of 10 by W.M. Jiffy Lube of Annapolis
How did we disappoint you and what can we do to make things right? Please indicate if you would like a phone or email follow-up?

One associate stated there were no coupons or discounts yet the cashier accepted my coupon and discount. When I accepted the car to exit, my gas cover badge was ripped off and sitting in my cup holder and Noone said anything like it was ok! No communication no apologies nothing! Tear my car up and it not your fault. Poor communication and unacceptable behavior!

Report a concern   February 1, 2025 — Rated 10 out of 10 by N.A.C. Jiffy Lube of Pasadena
What did you like about your recent visit?

Everyone was respectful, friendly, and hard working. I've been coming to this location since it opened and these are reason why.


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