based on 2722 ratings.
What our customers think of us!
The following comments were submitted by our customers when asked to provide feedback on our service. In the interest of transparency, we present these comments as provided except that personally identifiable information has been hidden unless the reviewer has requested their full name be included with the review. No unfavorable comments have been removed.
Quick in and out, no appointment needed.
Everything was great
they get the job done.............
The promptness and attention
Professionalism and letting me know the current condition of my car
I'm tired of the constant up sales, while a simple oil change has become very expensive
friendly, speedy, and helpful
Everybody was so friendly! They explained everything my car needed !
Prices are a little steep but overall the service was excellent.
Wonderful and friendly employees
I learned to go there first thing in the morning to avoid a long wait. This team has always been very friendly and today was no different-- very courteous and explained everything I needed to understand about the current state of my car. I accepted their recommendation to include some other services and I was out within 25 mins. My only issue was when we were driving down the highway, we noticed the hood was not closed all the way. I was nervous if we hit a pothole or bump, the hood would fly open. My husband had to pull over along the highway to shut it properly.
Very professional and great customer service.
The Darkskin guy with cornrows and glasses was terrific. He was very attractive as I pulled up. I needed an oil change but he explain that I needed a cabin filter and brake fluid changed. I did it. He was very knowledgeable when I asked questions about the differential and other maintenance I still have to get done.
It took over an hour for oil change and tire rotation. The windows were never washed and the car was not vacuum. I told the associate were the tire locks were and still took a second associate to find them. They were in the glove box. Not hard to see since they were in a clear bag.
A very pleasant experience.
Fast service, clean facility, pleasant staff makes me always want to come back.
The manager, Shaun, was awesome. Customer Service was top notch!!
The customer service is always great in the location of Pikesville.
Quick service!
Keon was an amazing employee and provided excellent service!
I really enjoy how helpful the Reisterstown team is. They take the time to explain everything they do and answer the questions I have about problems I think I have with my car.
Great team
Convenience - Courteous - and convenient
Quick and professional !
Friendliness
Good Customer service Manager. Awesome personality
I’ve been going to Jiffy Lube for years for oil changes and will continue to do so because their work is reliable.
Very efficient, friendly employees
Your top off service, my vehicle was not top off appropriately and I was informed but the young lady at the counter and on my receipt that it was topped off. I came home and my husband looked at the jeep and noticed the fluid was not full. Very bad customer service everyone should know what they are doing and do it correctly. I am very upset about this outcome. They did not clean the windows or vacuum the vehicle either.
Great customer service, knowledgeable, and the wait time (reasonable).
Bad!!