Customer Testimonials
Price and in country customer service
For the conditions we were expecting quarrels was very responsive
Auto fill!
Very helpful
Trustworthy, high level of clear communication, great product for value, respect for customers.
Excellent customer service.
Wasn’t quick due to the current shortages, but to date has been reliable.
The drivers are safe and courteous
On time delivery.
The timely delivery is greatly appreciated.
I like the tank monitoring, so I don't need to worry about running out of gas. My needs have always been taken care of when I was told they would.
Service is top notch. Everyone I've dealt with is courteous and professional al
Great customer service Great loyalty staff.
Customer service
You were sensitive to customer’s needs; ie the need for a single axle delivery truck for us & our neighbor. Thanks.
your call center and delivery people are very responsive and efficient
Im so glad you came and filled our tanks.
You're doing a great job keeping us from running out of gas! I do wish though you'd keep my generator/garage heat double tanks topped off though so so the bill would be more manageable. I have tried calling your office about it with no luck. Your truck is already here filling a single tank but you won't fill the double tanks even though those tanks need more fuel to fill than the one you just filled? I don't get it? Your truck is already here? I'm afraid to even use the garage heater because I can't chance the generator running out especially now. Please explain? Keep in mind we are seniors on social security! Thank you!
Dependable and reasonably priced.
Friendly
The service for my propane was awesome he did a great job
Prompt service
I don’t think that if folks who work the customer service phone line here in the Northern neck are very thoughtful, friendly considerate problem solving is what they do best. I agree with them for 25 years so I wish the cost would come down someday!
Great propane service and delivery at a good price makes me a happy customer.
A while back I was issued a $10 credit for any future propane purchases, but I can't seem
to actually see the credit applied to my invoice??
Pleasant and knowledgeable service and delivery people.
Very friendly drivers and usually short time wait,
I like who you have working delivery’s the last 2 deliveries the guys were great and comfortable to deal with
Very pleasant and knowledgeable person helped me quickly resolve my question
There are a lot of negative reviews about this company, and I think it's the lack of communication during the ordering process. Example, I called and placed an order when the propane dropped below 30%. Usually, delivery is within a week of calling but this took about 3 weeks due to back logged deliveries from previous storms. A simple email would've sufficed or a call to let the customers know there will be a delay. Now I was basically on 5% when they delivered BUT they came on a Sunday afternoon which was a pleasant surprise. Their prices aren't very competitive with smaller family-owned businesses. Customer service needs some work on better communication to their customers. I was told when I run out, they will schedule an emergency delivery, and they wanted to know what other means of heat my home had. It's really none of their business what other forms of heat my home uses. Was this to delay deliveries and put others at the top of the list? Maybe they have one driver and one truck in any given area? That's all fine but COMMUNICATE!
They even canceled a delivery I had scheduled because they said I still had enough propane. Never called me or emailed me to tell me of the cancelation. I called to inform them their Wifi meter wasn't working properly, and I am in fact low on propane. They never fixed it, instead just shut that feature off.
Spendid Service