based on 2371 ratings.
What our patients think of us!
The following comments were submitted by our customers when asked to provide feedback on our service. In the interest of transparency, we present these comments as provided except that personally identifiable information has been hidden unless the reviewer has requested their full name be included with the review. No unfavorable comments have been removed.
Professional
Labor & Delivery nurses are amazing
Very competent staff who are patient focused.
Everyone that I encountered was super friendly! I had Perry and Matthew as my nurses and then had Dr. Janecek who listened to everything that I had to say and took the time to really learn what was going on and answer any questions I had. I had an issue with one of my prescriptions not going through on my pharmacies end and when I called up to the ER, Dr. Arai took care of it right away and made sure that it sent before I got off the phone. Everything was done in a timely manner and I felt that everyone truly cared about helping me.
Our entire experience was wonderful. The staff was caring and accommodating. This was my second time delivering at Baylor Frisco and would highly recommend this hospital to anyone.
Friendly, efficient, competent
Great service, great Dr. Everyone nice kind and friendly. Love Baylor Scott and white so much!
First name removed Ann Last name removed
Staff was very attentive and concerned about all of my concerns
The staff is well organized and courteous!
All staffs are very kind and make me comfortable.
Nurses were great
Especially the Nurse Yesenia. She was very helpful during my delivery.
Prompt, efficient, knowledgeable, kind, attentive, friendly
The doctor I met whos name was Dr. Charles F. Dryden Jr, was rude and condescending. He made me feel terrible about my situation and seemed since the moment I spoke with him he had already made a biased judgment about me and my character. Since the moment I stepped into that exam room and did not feel like one bit of sympathy from him and I ended up crying because he made me feel like I was crazy. The nurses consoled me and were very kind but I will never go to this ER again.
Amazing staff. Would recommend this er over any that I've been to.
Very efficient and well organized. Staff is friendly and helpful.
All the nurses were amazing. I also have Celiac and your gluten free options were great.
Friendly employees. Doctors seem to listen and care.
It was like I was treated like a special friend or family member. The care and concern showed by all was wonderful.
Everyone was so nice and attentive. Facility was clean and very professional.
I waited for 2 hours for my procedure. I couldn’t have any food or drink and ended up leaving because I thought I would pass out. There was zero communication to us while we were waiting on why they were late or what time I could expect to be taken back. I need to phone to get my money back since I never had the procedure.
Very attentive and nice people.
Super service from beginning to end.
The doctor did not make me feel confident in the care provided
No proper care.
Efficiency
I was immediately impressed when I walked into the lobby. It felt more like a library than a waiting room at a hospital. The receptionist at the front desk was very friendly and patient. She answered all of my questions and sought the answer if she didn’t know.
The nurse that did my pre-op (Emily K) was PHENOMENAL!!! She made the process very enjoyable and eased my anxiety! The nurse that helped me during post-op (Amy) was just as amazing! She was very attentive and helpful.
It was a great experience from beginning to end!
Saw me right away. PA and nurses were professional and proficient.
Knowledgeable friendly staff, doctors, nurses, techs, etc.
Great staff. Clean facilities. Orgaized.
Great customer service