based on 8364 ratings.
What our patients think of us!
The following comments were submitted by our customers when asked to provide feedback on our service. In the interest of transparency, we present these comments as provided except that personally identifiable information has been hidden unless the reviewer has requested their full name be included with the review. No unfavorable comments have been removed.
The first nurse that was in the room was very rude and short. The second nurse, penny was very kind.
All the Dr’s and all the nurses were great :)
Quick response and assessment, informed diagnosis, available take home diagnosis explanation. All highly professional.
I really like the support and care given by the whole staff. Encouraged me while the whole labor duration. Postpartum care given to me and the baby was really good.
Fast Friendly . Great location and hours. Love the staff!!!
Friendly. Professional. Comfortable.
The staff was outstanding and the patient care was second to none. I have not one complaint about me experience.
The staff was friendly and professional. After having spent some periods of time in other ERs, I can honestly say that this group of people really is excellent and caring. I highly recommend them.
The staff was excellent from reception to discharge.
I was extremely disappointed in the attitude and demeanor of Dr. Bedde. His bedside manner has much to be desired.
He was irritated from the moment he walked in to greet me.
I felt that he was judgmental of the medications I was taking.
He dismissed me and said there are things that we can’t do in the er to help you.
I was having heart racing, high and low blood pressure’s and I have Addison’s disease.
He said go see your cardiologist on Monday.
Shining stars were The smiling friendly face at the check in desk and a nurse named Susanna.
We live in McKinney and drove to Frisco because we believed your ER was the best.
It’s really disappointing.
Professionalism, empathy, and care
Dr and nurse were excellent. Good listeners, not rushed , seemed caring and understanding. CT technician very pleasant and reassuring. Receptionist and phlebotomist also kindly.
The staff was kind gentle attentive and supportive.
The staff first and foremost. The facilities are as their ally pleasing, clean, and the food was great. I am very impressed by this hospital, which is why I chose to have my first and second baby there. The lactation consultants are wonderful, wish they had more. Keep up the good work, truly.
Accuracy in care .
Everyone including desk staff, nurses, doctors, and techs care. I was treated very well and received care very quickly.
No wait. Excellent service, professional and caring.
I felt very well cared for there.
The registration doctor and nurse for excellent. Everybody was courteous and very informative on the follow up medication’s. I would need to take.
The staff was AMAZING from the moment of check-in to the moment of discharge. Hannah was super efficient and welcoming at registration. Christine was my PSU nurse and she was excellent. The nurse in the colo room was wonderful, as was the anesthesiologist.
Quick and responsive
I like everything but I don’t like BSW systems are not integrated . So from a customer view , I have to repeat stuff that should be in Database for all to see
Each person was friendly especially Amy (nurse) and Jack ( anesthesiologist) on the day of my morning procedure, April 7th
Very professional and excellent patient care.
professional and on time
Great service and friendly staff.
The facilities are roomy, aesthetically pleasing, and clean. The staff is personable, friendly, and very professional.
Everything
Care and efficiency
The nurse Brittney was a great help and explained every step of my visit.