based on 2602 ratings.
What our patients think of us!
The following comments were submitted by our customers when asked to provide feedback on our service. In the interest of transparency, we present these comments as provided except that personally identifiable information has been hidden unless the reviewer has requested their full name be included with the review. No unfavorable comments have been removed.
Every staff member that worked with me was friendly and great communicators. I felt safe and properly informed and cared for by the nursing staff. The lactation consultants were so great and helped me when I needed the support. Truly thankful for the wonderful service the staff provided to my newborn and I during our stay.
To feel from actions taken that the doctor heard what I stated was issue, where pain was coming from.
Easy access, no crowd, thorough ans professional care.
Very professional, timely and attentive
I came to your emergency room. The ladies came out with a wheel chair and were so nice. They got me in a room right away. Everyone was kind, I had an X-ray and that lady was so kind trying
to not hurt me. I broke my knee cap and they gave us the name of a doctor to call. We were sent home with a walker. I love the fact that I didn't have to sit in a waiting room. They offered me something for pain right away. I love Baylor.
Friendly and professional!
Service was quick. Doctor, Nurse were great. Check in and out was quick.
Staff were friendly and helpful. Wait time to be taken to an exam room was very reasonable. Actual time in the exam room was a bit long but not extreme.
Clean and inviting. Made me and my family feel special.
Doctor and nurses were very kind and understanding.
Quickly seen and cared for.
Took me immediately! No waiting front desk efficient professional. Nurse & Dr wonderful - extremely pleased with the care they gave me.
The nurse was nice but I had to ask for warm blankets. Another lady came and just handed them to. I’ve had better bedside care.
Baylor Frisco is also my job for over 2years! I actually love the place. The ER is amazing. They made me comfortable & got me feeling better after 1 day of meds!!!
Great nurses, doctors and other staff.
Seamless service even during on a holiday day.
Professional and friendly
Efficient
Very friendly and efficient services
Short wait and resolved my problem
We walked in and were taken care of immediately. Friendly staff and caring doctor. We were very pleased.
Wait time. I waited to get back for 2.5 hours
Location, and professional staff.
The front desk check in was an unpleasant surprise. Nowhere to sit at the counter and no privacy. People checking in haven’t eaten, had anything to drink and obviously have issues if they’re having surgery. In my case, I walk with a cane. It was crowded and frankly unprofessional in the way it’s set up. The staff was working hard and doing their best/ not their fault. The form for medications should be sent to the patient ahead of time - ridiculous to stand at a public counter and fill that out on the spot.
Everyone was very courteous & professional. I especially like the waiting area. Very cozy! The staff in the pre-op and post op were professional and friendly. I would recommend this hospital.
I recently had an outpatient procedure and I appreciated how organized the staff was from beginning to end. The facility is beautiful and parking was easy.
The people were friendly and helpful during my procedure.
The whole experience, stressful as it was, was made better because of the kind staff, nurses, and Dr Collins. Thank you !
Staff is great!
Everything was perfect!