- Phone: 604-224-3536
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Customer Testimonials
Staff are knowledgeable and pleasant
Knowledgable and patient technicians.
Amazing help from many staff on your team! Super fast shipping and was happy to be able to source some slightly harder to find parts. Thanks for the handwritten message on the invoice, too, shows the human touch. Will visit in person from Whistler next time I'm nearby one of your shops!
Sam helped us out and he was attentive, knowledgeable and super friendly! People like Sam are why we want to keep supporting our neighbourhood bike store! Great job Sam!
Matt and staff are amazing. It's all about service. They take excellent care of you. They are extremely competent, give great advice and they are good listeners.
Amazing service and product at a great price !
Staff and services are fabulous. We are long time customers and bicycle commuters. We have bought many bikes over the years for us and our kids as they have grown. West Point is our go to store for bikes and accessories!
The service at West 10th Avenue store if fabulous!
The staff are always welcoming and very knowledgeable about the products they sell.
We love our Trek bikes!!
You could not have a better staff like the West Point Cycling on 10th Ave.
Honest and friendly service.
Amazing customer service by Tim, a total professional, very knowledgeable, curteous and helpful.
- Great selection of bikes.
- Friendly staff.
- Keiran took his time to explain the details of the bike which I really appreciate.
Quick replacement for a flat tire
Very friendly and knowledgeable staff. Took time to talk to me and look over the bike when I brought it for service. Clearly went through the options for the repairs and parts.
Amazing attention to detail. Quick, thoughtful, expert service.
Fast friendly customer service. They actually answer the phone.
speed and flexibility
The service and the politeness were both appreciated. Also, things were fully explained.
Attentive staff that cares about quality customer service. I felt well looked after!
Genuinely friendly, engaging, knowledgable, and efficient staff.
Very helpful, friendly, and professional staff members! Knowledgeable to boot! Highly recommended.
Always a great job plus really nice people
We found what we were looking for on the website (a Brompton bike)but had a few questions. When we called the store the person that answered the phone was super friendly and helpful. Once I placed the order Sam called me to confirm shipping details and was very friendly and helpful.
I happened to luck in and purchase a bike that they were offering free shipping on which was a wonderful surprise bonus!
Excellent service from the Irish sales person. Quick friendly and attentive. Changed my tube quickly and offered great advice
Your service is outstanding. The staff are personable, patient, and help with any questions you have. They give you reasonable timelines on when your bike can be serviced and get back to you as soon at it is completed.
The shifter is exactly what I order and the delivery was fast.
Big thanks to all at Westpoint! I picked up a superbly gorgeous Trek Checkpoint this week. I so appreciated the communication I had from various staff as well as the discussion I had with one staff person (Al??) when I came to pick it up. With two timely maintenace I can schedule over the next year, as well as professional knowledge and suggestions, I can't say enough about Westpoint. Keep up the 10/10 service!
Top quality! Awesome bikes, products, service, and staff!
Great service. Love my frame lock
Brought a tire in for a quick flat change. The guys behind the counter did it right away and showed me how to do it myself next time!