Customer Testimonials

Staff is invariably well informed, friendly and professional.

They listen, better identify the question I have on my mind and then provide a range of solutions based on my needs.

Tim, Sara and everyone else who works at West Point Cycles is so kind and helpful! They helped us find the perfect bike for our daughter, they put it together and made the whole process super smooth! Their bikes also come with an amazing warranty package. I would highly recommend them to anyone :)

Friendly, knowledgeable staff.

Matt was super helpful.

Prompt delivery of bike parts from Vancouver to Toronto. Faster than some local shops

Friendly and professional.

Friendly and helpful

Free delivery over $50 and shipped really fast. Excellent customer service

Prompt, friendly service!

Great customer service. If there is an issue someone gets back to you and figures out an appropriate solution. When a larger purchase is made they reach out to confirm the order.

Product is perfect and a decent price and availability. Store was helpful. Bikes cane a day early which i was happy about.

Something for every budget and a super helpful, cheerful staff.

Great staff, great selection, awesome service. Wouldn’t go anywhere else.

Friendly knowledgeable staff.

Excellent service of the highest quality.

Very helpful and knowledgeable
Friendly and they seem to like working there!

Uncomplicated

knowledge and congeniality

Great service and knowledgeable staff. I had my bike serviced in a very short time. What a difference this made to the ride quality

Responded promptly and no issues with cancelling an order.

I am extremely happy with the service from your company, and my bike, everything just clicked from ordering to receiving it to assembly with no problems, this was the right purchase. Also the price, no bike shops in Lethbridge would even give a little discount for an old guy. Last year november I bought a Rad Plus and thought this was the one but after assembly there were problems one after another, didn,t get the answers I needed to correct things, just a thorn in my side, finally sold at a loss just to get rid of it. I rode the Townie before and loved the simplicity of it, ease of ride, quality, light weight which is important for me. Thanks,Lorne

Professional, conscientious, friendly, helpful staff

The customer service is unreal!! It's awesome

Excellent service from Matt & crew at the W10th store. They've always looked after me & my bikes very well.

Always available, knowledgeable and ready to offer solutions. Explains situation and remedy clearly and helpfully.

👍

West Point has a great website that allowed me to make an online purchase to take advantage of a sale they were having this past Black Friday.
I received prompt emails giving details around shipping and tracking information.
Order was received on time, was packed well, and in good shape.
Also appreciated the friendly way the transaction was handled, which added a personal touch.

quick shipping, good price

Fast service