Customer Testimonials

Good service, good bike parts, fair price !

I got the part I wanted, no hassle.

Envoie rapide, Merci.

I’ve only dealt with you online but transactions were accurate and fast, and good value to boot! Will check you out in person some time!

Staff are consistently friendly and knowledgeable.

Everything was perfect, very good communication. Thanks

Very friendly and helpful staff.

I got help right away even though the shop was busy. He just helped two of us at the same time and was polite about it when he switched back and forth. The only problem is that it's not part of my community and i believe in supporting local. (North Delta) I would recommend to my customers that live in that area that are interested in bikes when the conversation naturally goes that direction.

The bikes are really good quality and the staff knows is very attentive. It’s good to go to a place where they actually know about bikes and can help you out!

I ordered a Shimano BB-ES51 Octalink V2 Bottom Bracket, which the web site indicated was in stock. Ten days or so after placing the order you wrote back to say "Nope, not in stock but we do have a used out of box BB". You offered a 15% refund, which I accepted and we all lived happily ever after.

Overall, quite satisfied.

Service was amazing as usual! So helpful and friendly. Great products, everything we needed was in stock the service we received was fast and well done.

Thanks guys!!!!

Your genuine interest in your customers, appropriate service and advice.

Always amazing service both in store and bike work. Technicians were great— cleaned my chain free of charge. Best bike store!!!

Very Welcoming Staff. Helpful and full of good tips. Well stocked store with many options.
Great shop! Bought my first Trek Domain AL4
it is a dream ride.

Great service and very friendly staff

- Friendly and knowledgeable staff
- No sales pressure
- Test rides offered
- Lot's of accessories to chose from at different price points
- Great selection of TREK bikes for all levels
- Great after sales service (30 day and 1 year free tune-up)
- 4 great location that share inventory
- 2 locations very close to where I live (Kerrisday, West 10th)

Ordering online can be touch for getting the right sizing and processing returns but the team at West Point made it all very easy with great communication and customer service.

Knowledgable and friendly staff and excellent service.

Exceptional service and product quality! 10/10 would recommend.

Very friendly and responsive customer service

Friendly competent service.

Totally service oriented with excellent attitude in helping new and old customers. Prices are competitive.

Great service!

I was looking for a certain tool. The Mechanic loosened it for me. Now I can order the part to do my own maintenance.

Easy, fast, reliable, friendly, effective, enjoyable

Went way out of their way to help me out. They really stand behind what they sell.

Your staff is so knowledgeable and helpful. That is soooo important

They are very friendly, helpful.

How handsome everyone is.

Pricing is competitive and delivery was prompt. Most importantly, I wasn't sold any back-ordered items, and forced to wait. I've stopped buying from shops that sell me items they don't actually have in stock.