Customer Testimonials

I called West Point Cycles on West 10th looking for some specific spacers, hoping they’d have them in stock. The person on the phone explained they don’t typically sell these standalone, but offered to check his parts bin. Sure enough, he found exactly what I needed. When I asked the price, he simply said, 'No charge, I'll give them to you.' That was Win #1.

I rode my e-bike conversion over on Tuesday to pick them up. As I started to lock it up outside, a staff member stepped out and said, 'Bring your bike inside, you’re welcome here!' Win #2.

Inside, I was greeted by a helpful staff member who knew exactly why I was there. While she went to the back, a mechanic came out to chat about my project. I explained I needed the spacers for a BB30 bottom bracket to clear space for a sensor. He immediately realized the ones from the bin wouldn't actually fit that specific diameter and explained why. He swapped them for the correct spacers—saving me a massive headache later. Win #3.

I made sure to buy some brake pads I needed while I was there to support the shop. In an age of corporate obsession with profits and the disconnect of online shopping, these specialized community shops provide a vital human connection. They prove that real service and community value still prevail.

To the team at West Point Cycles: Kudos for the incredible service. I promise to pay it forward!

This is the greatest place. So helpful and so skilled.

Quality
Prompt call backs
History of great service

Excellent customer service and fast shipping. Order was shipped out the same day I placed it.

Very thorough

Friendly and knowledgable staff, good product choice.

Called to confirm they had the product I needed, went and picked it up an hour later. Staff was very friendly and helpful - asked if I had all the tools needed to replace the bike tube myself. Great price on the product from a local supplier.

I already did recommend to my friends. The service was excellent

Well displayed product lines with some for all types of riders.
Staff are friendly and helpful. Been shopping here for many years and always get the impression that the staff enjoy their work and are there to make the experience enjoyable for their customers.
Will always support this store.

Beth was very friendly and helpful

If you don't have it there's a good chance you can get it.

The description of the fyxation pursuit bar with all the dimension assures me that i'm buying the good one . The service is professional grade. I love the personal message on my invoice .
Thanks West Point Cycles :)

clear, reliable knowledgeable

You're very helpful and accommodating.

Great prices and quick shipping,

Love my Trek road bike. Service at all of West Point Cycle Stores (West 10th, Kerrisdale and Main) are exceptional, timely and trustworthy. Cheers,

Good service, good prices, knowledgeable and friendly staff!

Great friendly service thanks

Friendly, knowledgeable staff, and good range of products.

The service is prompt and thorough.

Good.

Friendly and no pressure sales. The sales lady asked me do I want X, I said no, and that's it.

The service history and update in the work summary was brilliant. I've had my bikes serviced at many shops over the years, spanning different cities and countries, and I have never received an itemised list of tasks in the summary. It's a brilliant way to communicate the work undertaken on a bike during the service.

The service was quick, and I was contacted when things were looking trickier than expected.

Thank you.

The staff at West Point Cycle are helpful, knowledgeable, and friendly. I have purchased both of my bikes from them and will continue to choose to use them for all of my cycling needs.

Fast service and delivery. I received the correct product.

The staff are great, so helpful and considerate.

Good selection of a variety of brand products. When overstocked, very good sales. Friendly helpful advice on many levels. No problem recommending them to friends and acquaintances.

Good service repairs done as expected

Suggest posting business hours operation outside. I showed up for pick-up on Monday at 10:00 AM and waited until 10:30. Checked business hours when I got home to see Monday closure.

Good sale