Customer Testimonials
The products have all performed as expected or better.
More, the store has a culture of friendly service, which stands out, and makes all the difference.
Trek Bikes owners, staff, and mechanics are second to none. They always take great care of me and my bikes.
The whole Trek team is fantastic! Always friendly and very knowledgeable. A pleasure to work with.
Excellent customer service!
Matt was a pleasure to work with during the bike fitting process. He is incredibly knowledgeable and was able to help me pick out an awesome saddle. I found him to be personable and he was able to answer all my questions and treated me well.
They sold me a great bike last year (TREK 4) and have been just great on service.
Replaced a pedal that was not working well and yesterday they fixed my front brake for 20.00 in parts.
Very knowledgeable Team working here.
Great service and an awesome new bike! Troy was super helpful with all my questions, and with getting my bike kitted out and ready to ride.
Staff including mechanics, also knowledgeable and efficient
You guys are the best!
Great service
Friendly, good service and good products
products and service have been good
Good service, quick and considerate
Excellent service. Great peeps.
Knowledgeable and very helpful staff every time I go.
Same day service to get back on the trails!!
Flexible, customer-oriented, timely
Everyone that is there is a true bike person!
Efficient service.
My bike was upgraded to Di2 shifting which works great. Scott ensured the service was done correctly and I received the my old parts up maintain my mechanical bike I have. Thanks Troy and Scott!
Knowledgeable honest and hard working!
Trek staff explain exactly what they are doing and why when fixing my bike. They're also on time, which is great when I have to catch a ferry home later in the day!
Knowledgeable, approachable staff.
The friendly knowledgeable professional staff ,is why I keep coming back to the Trek store.The staff make you feel welcome.I have come in a couple of times with a bike issue ie; broken shifter cable and the mechanics have either repaired it right away or squeezed Me in.That is why I like the trek store and team.They treat you like family.
Great staff! Very helpful and patient.
Good quality bikes and helpful staff.
The Team typically go above and beyond from the customer service perspective and are always very helpful
We are seniors and always appreciate feeling comfortable with the young staff. Trustworthy and competent service. Thanks!
.
Great staff awesome service and there local so support is easy
Service is professional, transparent. No upselling, just what was necessary.
Thanks