Customer Testimonials
There are many bike shops in Victoria who carry various brand name products. But I truly believe that its the people that make an establishment succesful. The team at Trek Victoria are knowledgeable and approachable. I like how they always go above and beyond to answer all my queries and accomodate my cycling requirements. Purchasing my current e bike from them was the best decision I made. They always make me feel like a valued customer by providing me with exceptional service time and again!
Knowledgeable staff, and took the time to make sure I got the bike that was right for me.
Professional friendly staff,great bike service 👍😀
We recieved very speedy service when your lovely Trek staff discovered that our brakes needed replacing before we headed out for a vacation. The bikes were only a few months old but I guess we'd been riding quite a lot. Trek staff have been super friendly and helpful, and we love our Trek Powerflys.
Lots of friendly staff to help!!
Tuneup works perfectly and prices of accessories are very competitive. Staff are so nice.
I came in with a specific request and was shown exactly what I wanted. I was treated with respect and friendliness.
Great advise every time I visit (and that's often) and a friendly atmosphere. The staff breakdown the hard to understand concepts of new features on a bike, which I find useful. As well, Trek Bikes has great after sale service. I can count on them for my every cycling needs.
First name removed
Great selection, helpful staff.
Trek provides quality products with knowledgeable friendly service. The only caution I have is at times they bounce between customers leaving you feeling less important.
My favourite bikes, awesome service
Very good personal service. Convenient location
Knowledgeable, helpful, and friendly staff; high quality products.
Great staff
Friendly and always have what I need
Great bikes and great service!
Great people Great service
It's always a fun, lively and helpful place to stop in with bike issues or information on accessories and new bikes.
Amazing customer service !
The staff are great. Scott really looked after my needs and I felt the service I received was also great.
Really knowledgeable staff. Your website is terrible, none of the Pivots I was looking at are listed.
Your mechanics are great! They make good recommendations and work fast. Thank you!
Always great products and fantastic service
Great advice, customer focused, know their products.
When I asked them to try and keep the price low, they managed to find some used parts and didn't try to upsell me anything
you listen to my concerns and you do good quality maintenance work.
Outstanding customer service
Great service!
Always great friendly knowledgeable service.
JimB
Matt was very professional fitting me to my new Cervèlo S5. My bike was ordered back in November and delivered in June. They kept me informed and provide first rate buying experience.