Customer Testimonials
The staff were great, especially Scott. He was patient, helpful, and informative.
Very fast and simple buying with Trek and they do all for you, staff are very friendly and knowledgeable
Great service. Knowledgeble staff.
I showed up mid-ride with Emonda in pieces. Scott got me back on my bike no charge and out the door because the next scheduled service appointment was 2 weeks away. I scheduled a service appointment and everything is spinning well.
Knowledgeable and professional staff. Excellent products.
Special acknowledgment to Troy and Matt.
Friendly staff, quick service. They seem to go the extra mile.
Scott took good care of us, and it's a team effort to create a seamless experience: ordering, assembly and product orientation. We look forward to maintenance to keep our Trek ebikes working smoothly.
Matt was very professional fitting me to my new Cervèlo S5. My bike was ordered back in November and delivered in June. They kept me informed and provide first rate buying experience.
There are many bike shops in Victoria who carry various brand name products. But I truly believe that its the people that make an establishment succesful. The team at Trek Victoria are knowledgeable and approachable. I like how they always go above and beyond to answer all my queries and accomodate my cycling requirements. Purchasing my current e bike from them was the best decision I made. They always make me feel like a valued customer by providing me with exceptional service time and again!
Knowledgeable staff, and took the time to make sure I got the bike that was right for me.
Professional friendly staff,great bike service 👍😀
We recieved very speedy service when your lovely Trek staff discovered that our brakes needed replacing before we headed out for a vacation. The bikes were only a few months old but I guess we'd been riding quite a lot. Trek staff have been super friendly and helpful, and we love our Trek Powerflys.
Lots of friendly staff to help!!
Tuneup works perfectly and prices of accessories are very competitive. Staff are so nice.
I came in with a specific request and was shown exactly what I wanted. I was treated with respect and friendliness.
Great advise every time I visit (and that's often) and a friendly atmosphere. The staff breakdown the hard to understand concepts of new features on a bike, which I find useful. As well, Trek Bikes has great after sale service. I can count on them for my every cycling needs.
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Great selection, helpful staff.
Trek provides quality products with knowledgeable friendly service. The only caution I have is at times they bounce between customers leaving you feeling less important.
My favourite bikes, awesome service
Very good personal service. Convenient location
Knowledgeable, helpful, and friendly staff; high quality products.
Great staff
Friendly and always have what I need
Great bikes and great service!
Great people Great service
It's always a fun, lively and helpful place to stop in with bike issues or information on accessories and new bikes.
Amazing customer service !
The staff are great. Scott really looked after my needs and I felt the service I received was also great.
Really knowledgeable staff. Your website is terrible, none of the Pivots I was looking at are listed.
Expert advice from friendly and welcoming staff. The mechanics are also highly skilled and extremely helpful.