Customer Testimonials
Brought my bike in for repair to fix a frozen gear shifter. It wasn't a Trek bike but they are so well versed they can fix anything on any brand. Did not overcharge me. Did not do more work than was needed. My bike runs like it was new. Great team of repair folks.
Great service and friendly staff.
Great staff.
Great products, wonderful customer support and service. Trek takes excellent care of their customers
Great service. Walked in and they dealt with me right away.
Knowledgeable and friendly staff. Great products and excellent customer service every time!
Great friendly fast and efficient service
Great service
The products are great, exceeding expectations.
The support, service and care at the Trek Store in Victoria, BC was excellent!
Great staff who know what they’re doing
Expert repair people. Friendly service with most having extensive knowledge on different types of biking styles. My first choice shop in town.
Trek store is awesome.
I am very happy with my Trek Electra loft 8i. Excellent cruiser for biking around Victoria BC. I had two broken spokes and brought the bike into the Victoria bike shop. They had me back on the road in a day even though they were booked up for a couple weeks in advance they were able to fit me in.
They are very responsive and fair with me.
Everything is first rate…staff, service, store, products
Great service, great support from Scott Mitchell. Confirmed best e-bike for us, and size. Bikes arrived when he said and we are enjoying them after only one ride.
great products and the staff are exceptional!
Scottie is the best! Very kids friendly service.
Great service with knowledgable and friendly staff
Always very helpful and professional service at this store.
I love the Trek e-bike - it's become our second "vehicle" for local trips all year which is better for the environment, not having to pay for gas, and I get exercise. I also really appreciate the great service especially since I live on Mayne Island and need to get back to the ferry!
Quick service and had the equipment I needed
Personal service. Expert advice. fair prices.
Very pleased with our bikes, excellent service. We highly recommend Trek to all of our friends.
Such a friendly group. Always quick to help out and get me set up with everything I need!!
The staff is always friendly and helpful. Top notch mechanics. My bike always is returned looking like a new bike. A sign the mechanics take pride in their work and believe the little details matter.
My experience with Trek Bikes has been nothing short of exceptional, beginning with my very first visit and improving with each return. The shop's welcoming ambiance, combined with an impressive selection of high-quality bikes and gear, sets the stage for the unparalleled service delivered by their passionate and knowledgeable staff. Their commitment to customer satisfaction shines through in every aspect, from providing thoughtful guidance in selecting the perfect bike to offering comprehensive after-sales support and engaging in community activities. Trek Bikes distinguishes itself not merely as a retailer but as a dynamic pillar of the cycling community, delivering an unparalleled experience to cyclists across the spectrum of expertise.
Very knowledgeable sales & service team. Not pushy and very empathetic to the customer needs
Fast friendly service.
I am very happy with my Trek e-bike. I bought it 3 years ago, I think. I stopped by the other day and they quite happily put air in my tires, greased the chain, and showed me how to grease the chain myself. I’ve always been pleased with the service there.